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Community Service Society of New York · 2 days ago

Training and Outreach Manager

New York, NY

Full-time

Hybrid

Mid Level

$89K/yr - $89K/yr

The Community Service Society of New York (CSS) has worked with and for New Yorkers since 1843 to promote economic opportunity and champion an equitable city and state. The Training & Outreach Manager will oversee community education, outreach, and marketing components of the ICAN contract, manage training programs for ICAN personnel, and assist in supervising case handlers.

CommunitiesHealth CareLegalNon ProfitSocial

Comp. & Benefits

Hiring Manager

Sami Akleh

Responsibilities

Oversee the design and development of training and educational materials (including videos) on ICAN issues for its network of community-based organizations (CBOs), the ICAN team at CSS, consumers, and external organizations

Interact with vendors (e.g., graphic design, web development) to develop accurate educational and marketing materials

Develop a marketing and outreach plan to increase awareness and utilization of ICAN services to consumers, service providers, and advocates

Conduct trainings using such materials. Education and outreach formats may include in-person, online, informational sessions, community events, social media, and other appropriate marketing strategies

Oversee development of and implement internal training curriculum for ICAN advocates, including the 2-day annual Intensive Training in Albany, monthly network-wide case review calls, and initial staff onboarding for new advocates

Coordinate with network and helpline managers and outside vendors on creation of internal knowledge base consisting of articles, checklists, and scripts to support ICAN helpline staff in the provision of information and navigation assistance to ICAN callers

Oversee the development and administration of ICAN’s social media and website

Answer substantive questions from the ICAN network’s listserv, in collaboration with the Program Manager and Associate Supervising Attorney. Organize answers in training and educational materials

Other duties in support of the operations of the ICAN community based organization network, as determined by the ICAN Program Manager

Potential supervisory responsibilities as determined by Supervising Attorney

Other responsibilities identified by Supervising Attorney

Qualification

Training developmentOutreach strategyHealth insurance knowledgeSocial media managementWebsite maintenanceFluency in SpanishOlder adultsDisabilitiesProficient in MS OfficeProficient in CanvaProficient in Adobe InDesignProficient in SalesforceOrganizational skillsCreative thinkingCommunication skills

Required

Bachelor's degree required

Strong organizational skills

Creative, strategic thinker with excellent written, verbal, and visual communication skills

Experience developing and conducting trainings

Experience in designing training and outreach materials

Preferred

Graduate degree in public health, communications, social work, or other relevant discipline strongly preferred

Experience managing social media, website maintenance, and external marketing preferred

Experience working with older adults and people with disabilities strongly preferred

Experience with and understanding of health insurance, access to care issues, and New York's Managed Long Term Care (MLTC) system, including eligibility for MLTC enrollment and home care services preferred

Written and spoken fluency in Spanish or a language other than English preferred

Proficient in MS Office, Wordpress, Canva, Adobe InDesign, and/or Salesforce preferred