RR Donnelley · 6 days ago
Account Director
Wheeling, WV
Full-time
Onsite
Director/Executive
$102K/yr - $163K/yr
8+ years expRR Donnelley is a global business support services company with over 200 years of experience. They are seeking an Account Director to ensure client teams meet service level agreements and provide operational oversight while developing teams and best practices across portfolios.
Marketing & Advertising
Responsibilities
Ensure client teams meet or exceed client service level agreements (SLAs)
Provide operational oversight to ensure smooth day-to-day performance while addressing and escalating matters of concern
Ensure core business processes are in place and aligned with best practices
Responsible for ensuring teams utilize technology (Engage) as designed
Responsible for developing teams within portfolio and working with other teams or functional areas to develop best practices across portfolios
Support Senior Account Directors and Managing Directors in sales and account growth initiatives
Qualification
Required
A Bachelor's degree or equivalent experience is required
Over 8 years' experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment
Demonstrated record in developing operational solutions that have permanently resolved poor contract performance or difficult situations
Established accomplishments in successfully delivering on client SLAs, building high performing teams, and creating client relationships
Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations
Proven experience managing large teams and knowledge of multiple service lines
At least one year business development experience
Minimum of five years of successful financial management; understanding of how day-to-day operations and strategic decisions impact client P&Ls
Benefits
Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Other voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Company
RR Donnelley
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Quinlan
President & Chief Executive Officer
Drew Coxhead
Chief Financial Officer
Recent News
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2024-04-25
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2023-07-19
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