milkrite | InterPuls · 1 week ago
Customer Success Agent Modesto CA
Modesto, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $24/hrmilkrite | InterPuls is seeking a Customer Success Agent to support the US Customer Success Manager and key teams by managing customer orders and inquiries. The role involves coordinating with various internal teams to ensure an excellent customer experience and assisting with sales activities.
FarmingFood ProcessingIndustrial
Responsibilities
Serve as the first point of contact by greeting and assisting visitors and responding to customer inquiries via phone, email, Teams, and in-person interactions, including taking orders, upselling, cross-selling, and supporting sales promotions
Support the Customer Success Manager and Sales Team with customer accounts and inquiries, including order entry, sample requests, customer concerns, warranty and credit reimbursements, and invoicing for all milkrite | InterPuls customers
Partner with Finance to review customer accounts, resolve past-due balances, and support order fulfillment and monthly sales targets
Coordinate with Order Fulfillment, Supply Chain, Manufacturing, and Production on shipping arrangements, documentation, backorders, and backorder fulfillment to meet customer needs
Set up new customer accounts in coordination with Sales and Finance and maintain accurate customer data, products, and pricing in the ordering database
Assist with planning external sales activities, including booking venues, arranging meals and transportation, and supporting the production and distribution of catalogs, price lists, brochures, and product flyers in collaboration with Marketing
Manage purchase requests for the Modesto site, including ordering for office, warehouse, and Farm Services, and maintaining recurring supplier services
Support internal audits and inventory counts and ensure compliance with company policies and procedures
Perform other duties as assigned and work a standard schedule of 7:30 a.m. to 4:00 p.m., Monday–Friday onsite at the Modesto office
Qualification
Required
Schedule of 7:30 a.m. to 4:00 p.m., Monday–Friday onsite at the Modesto office
Support the US Customer Success Manager and key teams (Sales, Order Fulfilment, Operations, Finance, and Farm Services)
Manage order entry, add-on sales, product information/tracking, and coordination on past-due accounts
Serve as a primary contact for internal and external customers
Handle calls, emails, walk-ins, product returns, warranties, credits, audits, purchase requests, and customer inquiries
Participate in sales meetings to support overall sales and service objectives
Coordinate with internal teams to ensure MI delivers an excellent customer experience
Greet and assist visitors and respond to customer inquiries via phone, email, Teams, and in-person interactions
Take orders, upsell, cross-sell, and support sales promotions
Support the Customer Success Manager and Sales Team with customer accounts and inquiries
Assist with order entry, sample requests, customer concerns, warranty and credit reimbursements, and invoicing
Partner with Finance to review customer accounts and resolve past-due balances
Support order fulfillment and monthly sales targets
Coordinate with Order Fulfillment, Supply Chain, Manufacturing, and Production on shipping arrangements
Set up new customer accounts in coordination with Sales and Finance
Maintain accurate customer data, products, and pricing in the ordering database
Assist with planning external sales activities, including booking venues, arranging meals and transportation
Support the production and distribution of catalogs, price lists, brochures, and product flyers in collaboration with Marketing
Manage purchase requests for the Modesto site
Maintain recurring supplier services
Support internal audits and inventory counts
Ensure compliance with company policies and procedures
Perform other duties as assigned
Company
milkrite | InterPuls
milkrite | InterPuls offers dairy wash systems, milk tubing, automation, milking control units, and other dairy machinery.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageRecent News
Google Patent
2024-11-29
Google Patent
2024-11-29
Google Patent
2024-11-29
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