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Archbright · 3 days ago

Account Manager

Greater Seattle Area

Full-time

Hybrid

Mid Level

Archbright is seeking an Account Manager to develop and maintain strong relationships with their members. The role involves understanding member needs, managing sales pipelines, and promoting Archbright's services to ensure members maximize their benefits.

ConsultingEducationHuman ResourcesInformation Technology

Growth Opportunities

Hiring Manager

Bridget Frolich

Responsibilities

Utilizing Archbright best practices, prospect for sales across all Archbright service lines within defined territory

Collaborate with Service Line Leaders and Operations to scope projects, create proposals following Archbright’s processes, and close business

Manage the sales pipeline by promptly adding new deals, advancing opportunities through the sales process efficiently, and ensuring accurate sales forecasts

Consistently meet or exceed sales and activity goals (e.g. calls, emails, and meetings), logging all interactions in CRM for reporting and performance tracking

Build and maintain strong, long-lasting relationships with Members through frequent outreach and timely follow-up

Document Member opportunities in CRM, monitor benefit utilization, and guide Members to maximize the value of their membership

Resolve Member issues and complaints promptly utilizing excellent customer service skills and track resolution outcomes to identify trends and recommend improvements to enhance the member experience

Connect with Members and promote the Archbright brand through LinkedIn activity, networking opportunities, and Archbright events

Develop and maintain a deep understanding of Archbright’s products and services

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice

Participate in Archbright connection and communication experiences including creating and working on quarterly objectives, 1:1s with manager, weekly check-in, and team, department, and company meetings

Demonstrate Archbright GIFTED Values (Grit, Inclusion, Fun, Transform, Engage, and Deliver) and support IDEAL principles (Inclusion, Diversity, Equity, Accessibility, and Leadership.)