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Dayforce · 10 hours ago

Payroll Delivery Manager I

United States

Full-time

Remote

Mid, Senior Level

$67K/yr - $120K/yr

3+ years exp

Dayforce is a global human capital management company headquartered in Toronto and Minneapolis. They are seeking a Payroll Delivery Manager I to lead payroll specialists and manage client relationships, ensuring compliance and quality control throughout the employee life cycle.

Computer Software

Responsibilities

Managing a broad scope of day-to-day operations with agility and through continual change

Maintain oversight across multiple internal departmental actions, items and work to resolve within tight time deadlines

Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage, leads efforts to continually improve in these areas

Ensure adherence to contract and service level agreements (SLA) compliance by measuring and monitoring quality

Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements to effectively increase value

Be a subject matter expert of Dayforce and Client information and make recommendations to internal and external leaders

Track workflow processes, managing tasks and removing bottlenecks to meet timelines

Make recommendations on resource utilization to provide maximum efficiency

Supports (existing and new) clients and internal teams throughout various client life cycles

Consistently and successfully assist in project planning and project rollout

Plan and coordinate Operational tasks and readiness for Parallel and Dry Run Testing

Assist in directing Payroll Specialists to the necessary tools, provide coaching and training to the team

Assist in establishing standards and best practices to initiate/create document standard operating procedures

Prepare and present metrics, business reviews, processes, changes and other items to internal and external front line or executives

Create and maintain positive internal/external relationships with various teams and external partners

Provide world-class customer service in all aspects of the job

Create, enhance, support and promote cross-functional training and create a network of cross-functional internal partners

Complex product, payroll and offering knowledge is essential, as it requires specific detailed knowledge and the capabilities to accomplish assigned tasks

Communication skills are essential, you must be able to transfer all information to others (clients, leaders, co-workers) effectively and efficiently

Has an “I own it” attitude about deliverables and projects from start to finish

Responsible to approve payrolls while adhering to compliance guidelines before commit

Responsible for year-round compliance and control efforts

Performs frequent employer level audits to ensure accuracy of payroll and tax setups based on legislative compliance or obtains internal partnership to do so

Manages or performs the quarter and year end process among the payroll team and internal partners to execute payroll requirements on time and accurately

May be required to travel intermittently

Hours of work between 8am-8pm Eastern Standard Time (EST)

Qualification

US payroll knowledgeCanada payroll experienceAdvanced MS ExcelEnd to end payroll experienceProject managementChange managementAnalytical skillsCommunication skillsTeam playerProblem-solving

Required

Must have a minimum of 3 – 5 years of payroll knowledge and experience in high volume payroll operation and managing end to end Canada payroll (Includes Balancing, ROE (CA), Tax, Garnishments, Legislation & Year End)

End to end payroll experience a plus with strong analytical and technical expertise

Advanced MS Excel to perform v-lookups and pivot tables

Meticulously plans, organizes and resolves payroll operational items at a client level, including positive change management abilities