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Colorado Coalition for the Homeless · 2 days ago

Case Manager - Renewal Village - 10781

Denver, CO

Full-time

Onsite

Mid Level

$20.64/hr - $25.14/hr

The Colorado Coalition for the Homeless is dedicated to preventing homelessness and providing solutions for at-risk individuals and families. The Case Manager will provide community resource brokerage, conduct case management, and advocate for clients to help them maintain housing and access necessary services.

Health CareNon Profit

Responsibilities

Provides excellent internal and external customer service

Provide orientation to all new residents on case load

Assess strengths and needs of all new residents

Develop initial treatment/service plans informed by the Arizona Self-Sufficiency Matrix (ASSM) for all residents and update them as required (every 6 months at a minimum)

Develop interventions or linkages to address resident needs

Provide hands on assistance and/or training to residents in order to support them in maintaining their housing in a safe and sanitary manner

Support residents with preparing for Housing Quality Standards (HQS) inspections

Ensure that program benefits the greatest number of individuals possible by collaborating with program management regarding program census, vacancy, and new residents

Ensure that each resident is receiving the support and services they require to maintain their housing and support recovery

Assist residents in understanding their current housing program while also expanding housing options beyond the program/property

Assist property management staff in problem solving regarding issues involving participants of the program

Works collaboratively as part of a multi-disciplinary team

Create social and psycho-educational opportunities for residents and maintain a monthly events calendar

Ensure all verification paperwork is completed as required by law and/or funding sources

Provide crisis intervention as required and in collaboration with clinical staff and community partners

Assist residents in problem solving issues which may threaten their housing

Serve as liaison between resident and other service providers, including property management staff as necessary and appropriate, especially when necessary to advocate for clients’ housing stability

Complete all documentation and data entry as required, in a timely manner (Client Tracker, Electronic Health Record documentation and updates, Homeless Management Information System, etc.)

Assist in transportation of residents

Provide coverage for other case managers as necessary

Utilize cell phone as necessary

Complete other special duties and tasks as requested by supervisor

Qualification

Case managementHomeless issuesCrisis interventionData managementBilingual/SpanishEmotional intelligenceCustomer serviceAdvocacy skillsOffice equipment operationInterpersonal communicationNegotiation skillsOrganizational skillsProblem-solvingTeam collaboration

Required

Consistently superb customer service skills

Effective interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence both orally and in written form

Knowledge of homeless issues and demonstrated sensitivity to underserved populations

Skill in operating office equipment, such as computers, software (e.g., Microsoft 365 products (Word, Excel, PowerPoint, Outlook, Teams, etc.), telephones and typing speed sufficient to efficiently document client encounters (e.g., 40 works/minute)

Able to listen effectively, synthesize and analyze information, and respond creatively to challenging issues

Skill in negotiating and mediating, particularly in sensitive situations

Able to organize and prioritize multiple responsibilities simultaneously

Able to ensure accuracy of data management and reporting

Able to learn and implement new technologies and systems

Able to make sound decisions, using available information while maintaining appropriate confidentiality

Knowledge of local services and resources

General knowledge of mental illness and substance abuse including symptoms and treatment options

Ability to advocate for individuals in a fair and tactful manner

Ability to assist residents in developing clear, achievable and measurable treatment goals/objectives

Valid driver's license, ability to pass automobile insurance carrier's motor vehicle record investigation and ability to drive a 15-passenger van

Able to pass automobile insurance carrier's motor vehicle record investigation and criminal background investigation

Preferred

Bachelors degree in social service or related field preferred

Experience and interest working with disenfranchised persons

Bilingual/Spanish preferred but not required

Benefits

Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents.

Choice of dental insurance or discount plan.

Vision insurance.

Flexible spending accounts for health care / dependent care / parking expenses.

Free basic life and AD&D insurance coverage.

Employee Assistance Program, a problem-solving resource available to you and your household members.

Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.

Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

Company

Colorado Coalition for the Homeless

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families and individuals experiencing or at-risk of homelessness throughout Colorado.

Founded in 1984