Wildflower Farms, Auberge Collection · 1 day ago
Itinerary Designer
Gardiner, NY
Full-time
Onsite
Entry Level
$21/hr - $21/hr
1+ years expWildflower Farms, Auberge Collection is a 140-acre retreat in New York’s Hudson Valley, offering immersive seasonal experiences. The Itinerary Designer will curate personalized itineraries for guests, ensuring exceptional service throughout their journey by coordinating experiences and maintaining communication with various teams.
Hospitality
Responsibilities
Design and manage customized guest itineraries by coordinating experiences, dining, spa services, and activities using approved booking systems
Build genuine, personalized relationships with guests through attentive service, consistent use of guest names, and proactive engagement
Anticipate guest preferences and needs to deliver exceptional, memorable experiences and foster guest loyalty
Handle guest communications professionally and graciously via email and phone, including inquiries, reservations, special requests, and service follow-up
Process and document all guest requests, feedback, issues, and service recovery actions, escalating concerns to leadership when appropriate
Collaborate closely with Guest Services, Reservations, Housekeeping, Engineering, Culinary, In-Room Dining, Sales, and other departments to ensure seamless execution of guest experiences
Coordinate bookings for both guests and vendors, on-site and off-site, including notable guests, owner relations, group arrivals, and multi-room stays
Maintain strong property knowledge, including amenities, services, arrival details, and daily guest and group activity awareness
Execute clear and effective email, departmental, and pre-shift communications
Receive and place In-Room Dining orders using Lightspeed
Coordinate shipping, receiving, and return of guest packages and personal items
Maintain accurate records of guest preferences, service needs, and departmental contact information, including emergency contact protocols
Support security and emergency response procedures, including proper handling of 911 calls
Uphold the highest standards of confidentiality regarding guest information and internal hotel data
Handle guest feedback, complaints, and service recovery with professionalism, care, and appropriate follow-up
Qualification
Required
1 years of experience as a hotel or resort concierge in a hospitality setting
Excellent phone etiquette for guest communication and itinerary design tasks
Comprehensive knowledge of the Hudson Valley geography, attractions, dining, events, and recreational opportunities
Ability to clearly communicate in English both verbally and in writing
Ability to manage multiple priorities in a fast-paced environment
Discretion, professionalism, and service-oriented mindset
Company
Wildflower Farms, Auberge Collection
Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms, Auberge Collection sways in rhythm with the seasons and the simple pleasures of life lived Upstate.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kristin Soong Rapoport
Managing Partner
Phillip Rapoport
Managing Partner
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