KamisPro ยท 2 days ago
Technical Business Analyst - Salesforce (nonprofit)
KamisPro is a growing national nonprofit expanding its IT department, and they are seeking a Technical Business Analyst to lead software solutions planning and implementation. This role involves managing the software development lifecycle and collaborating with internal and external stakeholders to deliver effective technology solutions.
Responsibilities
Collaborate with program and operational leaders to understand current and future business needs and identify appropriate technical solutions
Plan and manage software development initiatives in partnership with internal teams and external vendors
Document business, functional, and technical requirements to ensure alignment between stakeholders and developers
Oversee the design, development, testing, and deployment of new network- and web-based applications
Maintain and enhance existing applications, including issue resolution, upgrades, and database administration
Serve as a subject matter expert for assigned systems and platforms
Communicate project status, risks, and timelines to internal stakeholders and external partners as appropriate
Coordinate process changes, training, data migration, and implementation activities related to new or updated systems
Evaluate system performance post-implementation and recommend improvements or corrective actions
Design, build, and maintain reports, dashboards, and data visualizations from multiple data sources
Analyze and manipulate data to support operational and strategic decision-making
Perform additional duties as assigned
Qualification
Required
Bachelor's degree in Information Technology or a related field, or equivalent professional experience
Demonstrated ability to support and analyze multiple software applications
Experience acting as a technical or functional subject matter expert
Strong written and verbal communication skills with both technical and non-technical audiences
Proven ability to influence stakeholders, facilitate consensus, and work effectively across teams
High attention to detail, strong organizational skills, and commitment to thorough documentation
Proficiency with common productivity tools and web-based applications
Preferred
Strong with Salesforce (certification not required but a plus)
Experience with fundraising applications
Benefits
Health insurance options available upon start of employment
Extensive PTO inclusive of vacation, sick leave, and observed holidays
Fully paid parental and family medical leave in accordance with organizational policy
Employer-sponsored retirement plan with contributions and matching opportunities up to 10%