RoundPoint Mortgage Servicing LLC · 21 hours ago
Customer Service Specialist 1
Coppell, TX
Full-time
Onsite
Entry Level
2+ years expRoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company committed to providing exceptional service to its customers. As a Customer Service Specialist 1, you will be the first point of contact for customers, assisting them with mortgage accounts, payments, and general inquiries while ensuring compliance with regulations and company policies.
FinanceFinancial ServicesMarketplaceMortgage
Responsibilities
Respond to inbound calls, emails, and chat inquiries from customers regarding loan status, payments, and account information
Assist customers through troubleshooting, navigating the company site, or answering questions regarding their account including payment related inquiries, document requests, and payoff requests
Provide accurate and timely information on mortgage products, statements, and processes
Research and resolve customer issues and escalate complex cases when necessary
Monitor and manage early stage, Pre30 accounts using designated collection techniques
Maintain detailed and accurate customer records in loan servicing system
Ensure all communication meets regulatory and company compliance standards
Stay current on company products, services, and updates to effectively assist customers
Provide compassionate, solutions-focused support to customers in imminent default situations
Qualification
Required
Skilled at speaking clearly and compassionately while utilizing our systems to quickly find answers and resolve customer inquiries
Display strong analytical skills and ability to calculate payments
Proficiency in Microsoft Office
Ability to work independently and as part of a team in a fast-paced environment
Ability to remain calm and solution oriented when dealing with difficult situations or working under pressure
Ability to handle high call volumes while maintaining quality and accuracy
Excellent verbal and written communication skills, including active listening
Demonstrated patience, empathy, and professionalism in handling customer concerns
Proficiency in multitasking, prioritizing, and managing time efficiently
High School Diploma or GED required (college degree is a plus)
2+ years of customer service experience, preferably in mortgage servicing, financial services or a call center environment
Preferred
Knowledge of GSE (Fannie Mae/Freddie Mac) servicing guidelines
Proficiency in loan servicing system: LMS
Company
RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$4.33M2019-05-24Acquired
2018-08-23Series A· $4.33M
Leadership Team
William Greenberg
Chief Executive Officer
Corinne Knorr
Compliance Business Partner
Recent News
MarketScreener
2025-10-28
MarketScreener
2025-01-03
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