Honeydew · 1 week ago
Care Coordinator
United States
Full-time
Remote
New Grad, Entry LevelHoneydew is building a platform for global access to expertise in skin treatments. As a Care Coordinator, you'll provide empathetic support to patients, helping them navigate their skincare journeys through effective communication and coordination with healthcare providers.
Health CareMedicalWellness
No H1B
U.S. Citizen Only
Responsibilities
Master the art of written communication – crafting clear, warm, professional messages via app chat that make patients feel supported (this is 99% of your patient interaction)
Turn healthcare chaos into clarity through thoughtful, detailed written responses that anticipate questions before they're asked
Coordinate directly with pharmacies and labs via phone to troubleshoot prescription issues, insurance hiccups, and delivery problems
Connect with dermatology providers as needed to ensure care plans stay on track
Keep meticulous records because details matter when it's someone's health on the line
Bridge the gap between patients, providers, and insurance companies through strategic communication across channels
Partner with medical teams to communicate care plans that actually fit into people's real lives
Monitor patient progress through ongoing messaging, troubleshoot obstacles, and celebrate wins along their journey
Qualification
Required
High school diploma or equivalent
You're an exceptional writer and speaker – clear, warm, professional across every channel
You type at least 40 WPM
You're comfortable with Gmail and Chrome (or similar)
Rock-solid internet and a private workspace – HIPAA compliance isn't optional, and dropped connections aren't an option
You have a customer service mentality but understand healthcare isn't retail – empathy and professionalism are your baseline, not your ceiling
You thrive working independently – no one's looking over your shoulder, and you don't need them to
You're coachable and collaborative – you take feedback as fuel, not criticism, and communicate openly with the team
Preferred
Customer service experience – you've turned 'difficult customers' into your happiest ones
Healthcare or clinical support background – you speak the language and understand the stakes
Remote work experience – you've already figured out how to stay focused when Netflix is two clicks away
Comfortable with Slack and Zoom – if you're not, no stress, you'll be fluent in a week
Benefits
Full remote flexibility
Direct impact you can measure
Ability to grow within the company
$100 monthly tech stipend
Free Honeydew membership
Direct access to new dermatology treatments
20% off Honeydew products
Bi-monthly get togethers
Peer-to-peer recognition through Motivosity
Health insurance & HSA match
401(k) retirement savings with employer match
Unlimited time off
Company
Honeydew
Honeydew is a platform providing people access to dermatology care and science-backed skin treatments
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageLeadership Team
David Futoran
Co-Founder & CEO
Joel Spitz
Co Founder and Chief Medical Officer
Company data provided by crunchbase