Net2Source (N2S) ยท 1 day ago
Telephony Support
United States
Contract
Remote
Entry, Mid Level
$35/hr - $39/hrNet2Source (N2S) is seeking a Telephony Support professional to provide 2nd level network and telephony support. The role involves troubleshooting incidents, monitoring the network, and providing escalation support to ensure the enterprise business needs of customers are met.
B2BDeliveryHuman ResourcesInformation Technology
Hiring Manager
Khushi Mehandiratta
Responsibilities
Provide 2nd level network and telephony support which include delivery of services (ServiceNow\ITSM) and working with client's internal support teams to meet the enterprise business needs of customers
This will include but is not limited to troubleshooting incidents, monitoring the network (cool alerts) providing escalation support for the first line Helpdesk to our Level 3 Network, Firewall, and Telephony (Avaya) Incidents
The role will also include opening tickets with vendors\carriers and hardware vendors for circuit outages and hardware failures
This position may also perform low risk changes
Qualification
Required
Provide 2nd level network and telephony support which include delivery of services (ServiceNow\ITSM)
Working with client's internal support teams to meet the enterprise business needs of customers
Troubleshooting incidents
Monitoring the network (cool alerts)
Providing escalation support for the first line Helpdesk to our Level 3 Network, Firewall, and Telephony (Avaya) Incidents
Opening tickets with vendors\carriers and hardware vendors for circuit outages and hardware failures
Performing low risk changes
Working knowledge of routing protocols
Ability to interpret basic handshakes in a packet capture
Ability to understand application flows within a network
Experience in configuration of Cisco switches and routers
Experience with Juniper Mist
Experience in Palo Alto firewalls
Basic AWS/Azure cloud network knowledge
Experience in phone system administration
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
Founded in 2007
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase