KeyBank · 1 day ago
Desktop Support Analyst
Amherst, NY
Full-time
Onsite
Entry Level
$51K/yr - $78K/yr
2+ years expKeyBank is seeking a Desktop Support Analyst to provide high-quality technical support for their computer platforms across various environments. The role focuses on customer service, operational efficiency, and maintaining IT asset integrity while resolving support requests and contributing to continuous improvement initiatives.
Banking
Responsibilities
Provide hands-on technical support for Windows and Mac OS platforms, including installation, maintenance, and troubleshooting
Ensure timely resolution of support tickets in accordance with service level agreements (SLAs)
Communicate professionally with internal stakeholders, translating technical information for non-technical audiences
Track and manage IT assets throughout their lifecycle
Support audio/visual needs and participate in technology deployments
May include some overnight travel
Adhere to documented procedures and maintain comprehensive records
Collaborate with team members to drive process improvements and knowledge sharing
Qualification
Required
Minimum two years' experience in technical support or equivalent
Associate degree in computer science, business, or equivalent professional experience
Demonstrated proficiency in problem-solving and root cause analysis
Strong interpersonal, verbal, and written communication skills
Experience with SCCM, desktop/mobile OS, hardware configuration, and IT asset management
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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