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IDT Corporation · 12 hours ago

Payment Operations Assistant Manager

Newark, NJ 07102

Full-time

Onsite

Mid, Senior Level

$125K/yr - $150K/yr

5+ years exp

IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. They are seeking a Payment Operations Assistant Manager to oversee daily operations in credit card processing, ensuring efficient merchant onboarding, transaction processing, and compliance with industry regulations.

Communications InfrastructureDigital EntertainmentFinancial ServicesPaymentsRetailTelecommunications

Responsibilities

Assist in managing the merchant application and underwriting process

Ensure timely and accurate setup of merchant accounts

Serve as a point of escalation for merchant service issues

Monitor daily credit card processing operations, including settlements, chargebacks and reconciliations

Coordinate with payment processors, sponsor banks, and vendors to resolve issues quickly

Track and report KPIs related to transaction processing and merchant satisfaction

Assist with compliance checks (PCI, KYC, AML) to minimize risk

Support audits and ensure adherence to ISO, card brand, and regulatory standards

Maintain accurate documentation of merchant accounts and compliance records

Identify gaps and inefficiencies in operations; recommend solutions to streamline workflow

Implement best practices to improve merchant experience and reduce operational costs

Support the development and training of junior staff

Act as second-in-command to the EVP, Merchant Services

Coordinate cross-departmental projects (sales, risk, finance, IT)

Qualification

Merchant services experienceISO/MSP operations knowledgePCI DSS compliancePayment processing platformsAnalytical skillsMS Office proficiencyCRM proficiencyLeadership skillsOrganizational skillsProblem-solving skillsCommunication skills