Raymond James · 6 days ago
Senior PC Liaison
St. Petersburg, FL
Full-time
Onsite
Mid, Senior Level
3+ years expRaymond James is a financial services company that offers a range of investment and financial planning services. The Senior PC Liaison role involves providing first level software and hardware support, troubleshooting issues, and serving as a liaison with IT to resolve system problems for end-users.
BankingFinancial ServicesInformation TechnologyInsuranceWealth Management
No H1B
Responsibilities
Troubleshoots hardware and software problems
Communicates with Information Technology (IT) to resolve problems that require escalation to second level support
Coordinates software/hardware purchases, upgrades and moves for assigned functional area
Communicates technical information to others
Prepares workstation hardware, software and network access for new associates
May verify quarterly software audit reports, reconciles monthly IT billing statements and reviews IT status reports for accuracy
Performs workstation customization for assigned functional area
Facilitates network password and virus protection end users in assigned functional area
Educates users on keeping directory structure and mailboxes current and deleting files, as necessary, to maintain server space
Maintains PC inventory for assigned functional area
May provide training and/or coaching and mentoring to less experienced PC support personnel
Performs other duties and responsibilities as assigned
Qualification
Required
High School diploma or equivalent and a minimum of three (3) years experience or training in a help desk or other technical support environment
Level 10 Certification or ability to obtain within designated timeframe
Advanced concepts, principles and practices of PC support
Operating systems, resources, and services sufficient to maintain equipment, change passwords, map drives and configure workstations
PC hardware sufficient to install, move and customize workstations
Directory structure sufficient to maintain server disk space
Troubleshooting hardware and software problems
Setting up hardware, software and network access for end users
Customizing work stations
Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets and databases
Train and lead the work of others
Communicate effectively, both orally and in writing, with all organizational levels
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
Establish and maintain effective working relationships with others
Work independently in solving problems
Partner with other functional areas to accomplish objectives
Read, comprehend and apply technical information
Lead others in providing a high level of customer service
Maintain currency in best practices for hardware and software support
Preferred
Associate's degree (A.A.) preferred
Various reports sufficient to maintain processes and execute scheduled reports preferred
Company
Raymond James
Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-09Post Ipo Debt· $1.5B
1983-07-01IPO
Leadership Team
Paul Shoukry
Chief Executive Officer
James Sickling
COO - Fixed Income
Recent News
Private Banker International
2026-01-17
2026-01-16
2026-01-16
Company data provided by crunchbase