Google CCaaS / Dialogflow CX expert jobs in United States
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Net2Source (N2S) ยท 1 day ago

Google CCaaS / Dialogflow CX expert

positionAtlanta, GA
timeContract
remoteOnsite
seniorityMid Level

Net2Source (N2S) is seeking a Google CCaaS / Dialogflow CX expert to design, develop, and maintain Interactive Voice Response (IVR) systems. The role involves optimizing IVR flows, integrating systems with other components, and ensuring compliance with accessibility standards.

B2BDeliveryHuman ResourcesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Rahul B
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Responsibilities

Design, develop, and maintain Interactive Voice Response (IVR) systems using Google's CCaaS
Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist
Optimize IVR flows to improve customer satisfaction and reduce call handling time
Integrate IVR systems with other Contact Center components, such as CRM and telephony systems
Ensure IVR systems are compliant with accessibility standards and Google's guidelines
Experience driving conversational bots for various channels (web, voice, etc.) projects
Experience in user-centric conversation experiences involving chat, text, or voice
Experience in Tel domain and processes
Strong understanding of sentiment analysis, Intent classification, and dialog flows
Good Communication

Qualification

Google CCaaSDialogflow CXGoogle Cloud PlatformIVR systemsSentiment analysisIntent classificationUser-centric designTel domain experienceCommunication

Required

Design, develop, and maintain Interactive Voice Response (IVR) systems using Google's CCaaS
Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist
Optimize IVR flows to improve customer satisfaction and reduce call handling time
Integrate IVR systems with other Contact Center components, such as CRM and telephony systems
Ensure IVR systems are compliant with accessibility standards and Google's guidelines
Experience driving conversational bots for various channels (web, voice, etc.) projects
Experience in user-centric conversation experiences involving chat, text, or voice
Experience in Tel domain and processes
Strong understanding of sentiment analysis, Intent classification, and dialog flows
Good Communication

Company

Net2Source (N2S)

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Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
dateFounded in 2007
location
Somerset, New Jersey, USA
people-size1001-5000 employees
web-link
http://net2source.com

H1B Sponsorship

Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)

Funding

Current Stage
Late Stage

Leadership Team

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Ashish Garg
Founder & CEO
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Company data provided by crunchbase