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Dexian · 20 hours ago

Mechanical claim Analyst

Earth City, MO

Contract

Hybrid

Mid Level

$26/hr - $30/hr

3+ years exp

Dexian is a company seeking a Mechanical Claims Analyst to evaluate and process mechanical claims with accuracy and efficiency. The role involves communicating with vehicle contract holders and repair facilities to provide exceptional customer service and maintain detailed electronic claim-related records.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Hiring Manager

Shivani Kumari

Responsibilities

Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency

Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests

Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience

Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records

Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions

Qualification

Automotive mechanics experienceVehicle repair processesCustomer service experienceMicrosoft Office proficiencyASE certificationBilingual (Spanish & English)Verbal communication skillsDetail-oriented

Required

At least 3 years of proven experience as an automotive mechanic or in a related mechanical field

A strong understanding of vehicle repair processes and the talent to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals

Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone

Prior success in a customer service role including experience resolving complex requests and ensuring outstanding customer satisfaction

Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone

Detail-oriented, motivated self-starter with the ability to work efficiently in a fast-paced call center environment with minimal oversight

High school diploma or GED required

Preferred

Bilingual (Spanish & English) candidates preferred

ASE certification is a plus

Company

Dexian

Glassdoor3.5

Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (65)