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Alpine, an ITW Company · 8 hours ago

Technical Solutions Specialist

Glenview, IL

Full-time

Hybrid

Mid Level

$76K/yr - $104K/yr

Alpine, an ITW company, is a leading provider of building component software and services for the construction industry. The Technical Solutions Specialist engages with customers for live training sessions and improves digital content for Alpine’s Learning Management System, focusing on enhancing the training experience and ensuring effective use of software products.

Manufacturing

Responsibilities

Identify, prioritize, develop, and publish content solutions to support and expand Alpine Academy (LMS)

Develop effective content for courses, lessons, and webinars for the training website. Also create a monthly customer technical bulletin, presentations, webinars, and on-site software demonstrations to support the sales team (as needed)

Collaboratively work with cross-functional teams to source content (software trainers, developers, customer support, etc.)

Develop and update content as needed based on new software releases or changes in customer needs

Apply best practices in asynchronous learning to enhance the quality and effectiveness of the LMS platform

Host webinars to educate the broader Alpine customer base on important software features

Collaborate with internal subject matter experts to continuously develop and maintain technical proficiency

Collect and analyze user feedback for continuous improvement through surveys, questionnaires, and interviews

Qualification

Learning Management SystemContent developmentAsynchronous learning strategiesSoftware webinarsConstruction technologyMS OfficeWordPressLearnDashMailChimpBasic graphic designOrganizational skillsCommunication skillsProfessional presentation skillsCollaboration skills

Required

Ability to travel up to 25%

Motivated results driven, self-starter with the ability to work independently and quickly learn new software

Experience updating and managing a software Learning Management System

Familiarity with asynchronous learning strategies and best practices

Ability to translate complex technical concepts into clear, engaging, and accessible learning content

Strong content development skills, including creating eLearning classes, video tutorials, quizzes, and supporting material

Experience effectively managing and updating website content

Experience hosting software webinars, technical training sessions, and interacting with customers

Strong organizational skills

Excellent verbal and written communication skills

Professional presentation skills and basic graphic design to enhance materials

Proficiency with MS office, WordPress, LearnDash, and MailChimp

Strong collaboration skills to work with subject matter experts, trainers, and stakeholders

Valid driver's license within state of residence and good driving record

Preferred

Bachelor's degree in Business, Engineering, Marketing or Construction Management

Experience in construction technology

Industry related software a plus

Benefits

A competitive salary

A comprehensive benefits package designed to help employees care for themselves, their families, and their futures

Company

Alpine, an ITW Company

Recognized for its engineering excellence, productivity-enhancing software and equipment solutions, and the industry’s best service, Alpine is a leading provider of building component software, metal connector products and equipment to component manufacturers.

Founded in 1986