HR Operations Associate jobs in United States
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DISH TV · 6 days ago

HR Operations Associate

EchoStar is reimagining the future of connectivity, and they are seeking an HR Operations Associate to serve as the first point of contact for employees and managers. This role involves responding to employee inquiries and providing personalized support to enhance the employee experience.

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Responsibilities

Support team members' various HR inquiries by providing a prompt and concise answer to all inquiries with a “one-touch” resolution
Help guide employees through self-service options via the HRCM tool
Connect with DISH employees by providing an individualized experience based on their unique needs and situations
Be an employee advocate by actively listening to employee concerns, understanding their needs, and ensuring their voices are heard. Raise issues to appropriate internal teams such as HRBPs, Generalists, payroll, and leadership to address and resolve gaps in the employee experience, irrespective of where they occur in the journey
Proactively identify potential issues and work collaboratively with internal teams to develop solutions that improve processes and enhance the employee experience
Listen and identify employee needs by taking a proactive approach to maintain a positive employee experience
Elevate issues when processes don't work as intended, ensuring that they are addressed promptly and effectively
Respond to employee inquiries in a timely and efficient manner via phone, email, service tickets, and chat applications
Assist with daily tasks on a rotational basis or as needed
Be an ambassador for the DISH Way

Qualification

HR operations experienceCustomer service skillsGoogle Suite proficiencyMicrosoft Excel proficiencyMicrosoft Word proficiencyBilingualAnalytical skillsInterpersonal skillsWritten communicationOral communicationOrganizational skillsPresentation skills

Required

1+ years in HR operations, service delivery model, customer service, or employee service center
Associate's Degree or higher preferred; or an equivalent combination of education and experience
Read, interpret and explain complex HR Policies including federal, state and local guidelines
Write routine reports and business correspondence
Speak effectively with employees of the organization, whether individually or in groups
Proficiency with the Google Suite, Microsoft Excel and Microsoft Word
Effectively interact with all levels of organizational staff and company personnel
Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills
Meet all of DISH's performance expectations, including but not limited to satisfying all applicable metrics, productivity standards, goals, and proficiencies related to overall performance

Preferred

Bilingual a plus

Benefits

Flexible spending accounts
HSA
A 401(k) Plan with company match
ESPP
Career opportunities
A flexible time away plan

Company

Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America.

Funding

Current Stage
Public Company
Total Funding
$9.75B
2023-01-17Post Ipo Debt· $1.5B
2022-11-07Post Ipo Debt· $2B
2021-11-11Post Ipo Debt· $5.25B

Leadership Team

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Paul Orban
Executive Vice President and Chief Financial Officer
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John Swieringa
President & COO
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Company data provided by crunchbase