Middesk · 1 week ago
Account Manager, Mid-Market
San Francisco, CA
Full-time
Hybrid
Mid Level
3+ years expMiddesk is a company that transforms business identity verification and helps businesses work together. The Account Manager will own and nurture long-term relationships with mid-market customers, driving customer success and maximizing the value they receive from Middesk's products.
Business DevelopmentEnterprise Resource Planning (ERP)Enterprise SoftwareFinTechInformation TechnologyRisk Management
Responsibilities
Manage a portfolio of mid-market customers, ensuring they achieve ongoing value from Middesk
Act as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk
Lead renewal conversations, proactively identifying risks and ensuring retention
Partner with customers to increase adoption and engagement, helping them integrate new features or expand use cases
Collaborate with internal teams to capture customer insights and influence product improvements
Qualification
Required
3+ years of experience in Account Management, Customer Success, or a related customer-facing role
Experience managing mid-market customers and driving retention, renewals, and engagement
Strong relationship management skills, with the ability to engage both operational and executive stakeholders
Ability to explain technical concepts to non-technical audiences and support product adoption
A proactive, problem-solving mindset with a focus on helping customers succeed
Preferred
Experience in financial services, risk management, or B2B compliance is a plus
Bachelors Degree+
Company
Middesk
Middesk is an identity platform that automates business verification and underwrites decisions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$77MKey Investors
Sequoia CapitalAccel
2022-06-09Series B· $57M
2021-03-24Series A· $16M
2019-09-12Seed· $4M
Leadership Team
Kyle Mack
CEO and Co-founder
Recent News
2025-12-29
Company data provided by crunchbase