HKA Enterprises ยท 15 hours ago
Scheduling Administrator (Part-Time, Remote) : 200044
United States
Part-time
Remote
New Grad, Entry Level
$24/hr - $24/hrHKA Enterprises is seeking a Scheduling Administrator responsible for managing the workloads of field service personnel. The role involves handling inbound calls, scheduling service work, and ensuring 24/7 coverage for customer emergencies.
Bookkeeping and PayrollConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Laura Moore
Responsibilities
Assigning, routing, and adjusting workloads of field service personnel in daily operations for all customer service and company committed work
Answering a variety of inbound technicians, first responders, and emergency customer calls
Handling calls that may require additional research and follow-up
Using judgment and problem-solving skills to resolve customer inquiries in a timely and accurate manner
Covering after-hours technician support
Maintaining 24/7/365 coverage of customer emergency calls
Receiving, routing and assigning all orders for the Natural Gas Business Unit
Optimizing workloads when the operational environment changes
Assessing the nature of service call or emergency and employing appropriate human relations skills to fulfill the accountabilities in a competent manner
Scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule
Monitoring workflow for approximately 350 Service Technicians
Qualification
Required
Education Requirement: HS/GED
Ability to handle inbound technician, first responder, and emergency customer calls
Analytical skills and judgment to resolve customer inquiries
Problem-solving skills to handle calls that may require additional research and follow-up
Comprehensive knowledge of field operation workflow
Independent judgment to optimize workloads in changing operational environments
Ability to assess the nature of service calls or emergencies
Human relations skills to fulfill accountabilities competently
Availability to cover after-hours technician support and maintain 24/7/365 coverage of customer emergency calls
Company
HKA Enterprises
HKA Enterprises is a staffing and recruiting company that offers contingent labor, direct hire, and payroll services.
Founded in 1977
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Keith O'Connell
Chief Financial Officer
Company data provided by crunchbase