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Legends Global · 4 hours ago

Customer Service Representative

Indianapolis, IN

Full-time

Onsite

New Grad, Entry Level

Legends Global is a collaboration between two powerhouse companies redefining excellence in sports and entertainment. The Customer Service Representative plays a critical role in providing quality products and services, handling orders and inquiries while maintaining positive customer relations.

HospitalityMarketingSports

Responsibilities

Handle incoming orders and answer customer service inquiries via phone, web and email

Process a variety of order types such as backorders, returns, wholesale/bulk, drop-ship, etc

Identify, research, and resolve customer issues

Cross-sell and up-sell customers by recommending products that are complimentary to what they are already purchasing

Develop and maintain positive customer relations, both internally and externally

Coordinate and collaborate with other departments in executing responsibilities and resolving problems

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Communicate complaints of service failures to supervisor for investigation

Other duties may be assigned

Qualification

Customer service skillsVerbal communicationWritten communicationTyping skillsData entry skillsMicrosoft OfficeProblem-solvingCommitment to missionTotal Customer ServiceTeam playerAdaptabilityAttention to detail