Advantech USA · 6 days ago
Sales Operations Specialist
Danvers, MA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $65K/yr
1+ years expAdvantech USA is a leader in providing innovative embedded and automation products and solutions. The Sales Operations Specialist is responsible for daily order management, customer relations, and ensuring timely product launches and fulfillment, while collaborating closely with Key Account Managers.
Computer Hardware
No H1B
U.S. Citizen OnlyHiring Manager
Nicollette Filipovic
Responsibilities
Order Management on bookings, shipping, expediting, and backlog management for assigned accounts
Validate the accuracy of purchase orders on price, MOQ/MSQ, incoterm, shipping points, NCNR and communicate with customer for any necessary changes
Team up with assigned Key Account Managers to support the Sales Operations functions and drive future business after mass production
Manage EOL's: facilitate the execution of LTB, LOI, and communicate internally and externally to complete the process
Monitor customer’s receivable balance, assist with Account Receivable team on collection, and make recommendations to management regarding credit issues that may prevent shipment release
Communicate with various internal stakeholders including Accounting, Production, Supply Chain/Peripheral Trading, Logistics, RMA, etc. and resolve any issues
Work with Supply Chain for demand planning and inventory balancing
Mitigate risk by proactively identifying and reporting potential challenges. Work closely with customers and internal stakeholders until case is closed
CRM: Conduct month-end, quarter end, and year-end account activity analysis
Other duties and responsibilities as assigned
Qualification
Required
Strong computer literacy with MS Office suite (Outlook, Excel, and Teams etc.)
Excellent verbal, written communication and presentation skills
Extremely detail oriented and analytical with strong organization skills
Ability to interface with external and internal stakeholders, at all levels
Highly motivated, able to work independently, self-starter
Strong sense of integrity and the ability to take on challenges and initiatives
Preferred
Strong sense of integrity and the ability to take on challenges and initiatives
Education: Bachelor's Degrees preferred, or equivalent combination of education, training, & experience
1-3 years of experience in a combination of Customer Success Management, Account Management, or Supply Chain Management from similar industries
Experience utilizing an ERP system, SAP preferred
Bilingual is a plus
Benefits
Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
Employee Assistance Program (EAP)
401(k) with company match
Education & personal development reimbursement program
Generous vacation and paid holidays package
Company events, and lunches
Work from home program – once eligible
Referral Bonus
Company
Advantech USA
Advantech is the global leader of embedded, industrial, IoT and automation solution platforms.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Sturm
Alliance Partner Manager
Bailey Carpenter
Alliance Partner & Channel Marketing Manager
Company data provided by crunchbase