Insight Communications · 11 hours ago
ServiceNow Technical Consultant -- Administrator
United States
Full-time
Remote
Mid, Senior Level
3+ years expWindward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions. They are seeking a highly skilled ServiceNow Technical Consultant responsible for configuring and developing ServiceNow solutions that meet business and technical requirements, combining technical expertise with consulting skills to deliver high-quality applications and modules.
TelecommunicationsVideoWeb Hosting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist with ServiceNow administration, including troubleshooting issues
Coordinate the migration of catalog items and change workflows from a controlled instance to an instance managed by an external team
Act as a bridge between client stakeholders and new ServiceNow team, sharing requirements and feedback
Create test plans and perform testing on completed catalog items and workflows
Help define and document Change Management process requirements
Maintain project documentation and communicate regularly with stakeholders
Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches
Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization
Support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field
3–5+ years of ServiceNow administration or technical consulting experience
Proven experience delivering at least one full-cycle ServiceNow implementation
Familiarity with Agile delivery (Scrum, SAFe, or other frameworks)
Strong communication and client-facing presentation abilities
Strong understanding of ITIL and enterprise service management practices
Basic knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture
Experience with Flow Designer, IntegrationHub, and Service Portal development
Excellent problem-solving and debugging skills
ServiceNow Certified System Administrator
ITIL v3 or v4 Certification
DoD Active Secret Clearance
Preferred
Hands-on experience with ServiceNow integrations and API-based data exchange
ServiceNow Certified Application Developer (CAD)
Certified Implementation Specialist – ITSM is a plus
Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM
Benefits
Medical
Dental
Vision
Flexible Spending Accounts
Short Term Disability
Long Term Disability
Life Insurance and AD&D
Option to purchase additional Life Insurance and AD&D
Paid Time Off
Personal Leave
Holidays
401(k) plan with company match
Work/life balance
Company
Insight Communications
Insight Communications is a cable operator that specializes in cable offerings, Internet, and video services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-08-15Acquired
2010-04-02Private Equity
1999-07-21IPO
Company data provided by crunchbase