ANDRITZ · 23 hours ago
Service Delivery Manager-Infrastructure
Alpharetta, GA
Full-time
Onsite
Senior Level
5+ years expANDRITZ is seeking a Service Delivery Manager for Infrastructure to oversee the delivery and performance of infrastructure services. This role involves collaborating with global IT teams to ensure the reliable and secure operation of IT services while managing budgets and driving service improvements.
EnergyHydroelectricIndustrialPaper Manufacturing
Responsibilities
Oversee end-to-end delivery and performance of regional IT infrastructure services (servers, storage, networking, cloud, security)
Manage infrastructure operations: monitoring, maintenance, capacity planning, lifecycle management
Provide leadership for server and storage platforms (NetApp & Veeam experience highly beneficial)
Ensure network reliability and performance, coordinate with global teams on design, maintenance, upgrades
Own core ITIL-based processes for the region (incident, problem, change, request, asset, service-level management)
Monitor service performance, produce service-level reports, drive continuous improvement
Coordinate and prioritize infrastructure projects and operational workloads across local and global teams
Act as primary escalation point for regional infrastructure and networking issues
Manage vendor relationships, contracts, support agreements to ensure quality service delivery
Develop, manage, and optimize infrastructure budgets; propose annual capital and operational expenditures
Ensure adherence to cybersecurity, data privacy, and compliance requirements
Collaborate closely with global IT teams to align with architecture standards, roadmaps, governance models
Prepare and deliver operational and project updates, documentation, presentations to leadership
Ensure infrastructure projects are delivered on time, within scope, and within budget
Manage on-call expectations and provide direction during critical incidents
Qualification
Required
Bachelor's Degree in Information Technology, Computer Science, or related field
5+ years of experience in IT infrastructure management or similar leadership role
Strong technical knowledge: servers, storage (NetApp preferred), networking, Microsoft Teams calling, cloud environments (Azure/AWS), Virtualization (VMware), Backups (Veeam \ Snap Mirror), IT operations
ITIL certification required or strong ITIL process experience
Experience in shared services and global/virtual teams across time zones
Demonstrated leadership, team coordination, stakeholder management experience
Strong organizational and communication skills; ability to translate technical issues into business-friendly language
Strong analytical and problem-solving abilities; focus on service quality and uptime
Ability to prioritize tasks in a dynamic, fast-paced environment
Customer service–oriented approach to infrastructure delivery
20%+ travel expected, including some international travel
Occasional weekends, off-hours work, and limited on-call availability required based on project and operational needs
Preferred
NetApp experience highly beneficial
Industry certifications (Azure/AWS, Network+ / CCNA, or similar) are a plus
Company
ANDRITZ
ANDRITZ is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry
10001+ employees
H1B Sponsorship
ANDRITZ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-06-25IPO
Leadership Team
Jürgen Kern
Vice President Automation & Digitalization
Recent News
Business News Americas
2026-01-16
2026-01-16
Company data provided by crunchbase