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JCB North America · 2 days ago

Direct Sales Account Manager

Pooler, GA

Full-time

Onsite

Mid Level

3+ years exp

JCB North America is the world’s largest privately-owned manufacturer of construction and agricultural equipment, seeking a Direct Sales Account Manager to serve as the primary point of contact for customers. This role involves preparing customer quotes, resolving inquiries, and supporting sales performance while ensuring exceptional customer service.

ManufacturingReal Estate

No H1B

Responsibilities

Prepare accurate customer quotes and enter orders into SAP with precision, validating details to ensure alignment with customer specifications and correctness for downstream processes, enabling accurate invoicing and seamless customer experience

Serve as the primary point of contact for customers and field staff, resolving inquiries quickly, professionally, and with a sense of urgency

Operate effectively in a fast-paced environment, balancing multiple priorities while maintaining attention to detail and meeting deadlines set by customers and the business

Monitor and report on monthly sales performance versus targets, taking proactive steps to maximize opportunities and achieve business objectives. Leverage available inventory creatively and collaborate with counterparts managing other accounts to optimize resources and drive additional machine sales, ensuring customer satisfaction

Support Direct Sales Account customer events, including open houses, and assist with special projects for the Direct Sales Team as required

Collaborate with internal teams to think strategically and deliver win-win outcomes for both the customer and the business

Maintain a strong sense of urgency, accountability, and determination in all tasks, ensuring commitments are met and customers receive exceptional service

Qualification

Sales experienceAccount managementSAPMicrosoft ExcelCustomer support knowledgeAnalytical skillsCommunication skillsProblem-solvingOrganizational skillsAdaptability