Fora Financial · 11 hours ago
Support Desk Technician
New York, NY
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $65K/yr
2+ years expFora Financial is a technology-enabled leading provider of flexible financing to small and medium sized businesses. They are seeking a Support Desk Technician to provide support and guidance to level I support technicians, troubleshoot technical issues, and maintain records of user issues while delivering excellent customer service.
BankingFinanceFinTechLending
No H1B
Responsibilities
Provide support and guidance to level I support technician for complex problems and issues
Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on projects, and support
Provide support for all Desktops, Laptops, Printers, other peripherals and services; including, but not limited to: answering questions, troubleshooting problems, teaching or instructing co-workers regarding software or hardware, communicating policy, and troubleshooting issues
Troubleshoot, research, and analyze each issue to determine the best course for resolution
Resolve low level technical issues and escalate complex issues to the appropriate support group for effective resolution
Provide excellent Customer Service by effectively communicating with user throughout resolution process
Maintains associated records of user issues and problem resolution as per company policy and procedures using the ticketing system
Works on Helpdesk, Information Technology systems and other administrative related projects as assigned
Qualification
Required
2 – 3 Years working of experience in support
Collaborative and willing to work as a team
Mentoring and training skills
Solid working knowledge of computer hardware, Office 365, and networks
Ability to work independently
Proficient verbal and written communication skills and the ability to create technical documents
Must be organized and detail oriented
Strong customer service and problem solving skills
Excellent time management skills, ability to multi-task and prioritize work
Good communication skills
Benefits
Attractive company subsidized Medical, Dental and Vision plans with leading insurance providers
401K Plan with Company Match
Life Insurance at No Cost to Employees
Generous Time Off Plan Including Rollover Vacation Days
Commuter Benefits
Health Care and Dependent Care Flexible Spending
Hybrid working model
Free breakfast, snacks, and weekly lunch in the office
Company
Fora Financial
Fora Financial provides flexible financing to small and medium-sized businesses to sustain and grow their enterprise.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$482.9MKey Investors
ATLAS SP PartnersTruist
2025-04-03Debt Financing· $16M
2024-12-10Debt Financing· $200M
2024-09-12Debt Financing· $126.9M
Leadership Team
Jared Feldman
Co-Founder - CEO
Daniel Smith
Co-Founder
Recent News
2025-09-17
2025-08-13
Seattle TechFlash
2025-08-08
Company data provided by crunchbase