Friends LA · 3 days ago
Family Engagement Manager (Lancaster, Palmdale)
Lancaster, CA
Full-time
Onsite
Mid, Senior Level
$65K/yr - $70K/yr
4+ years expFriends LA is dedicated to advancing the 2Gen model through effective family engagement strategies. The Family Engagement Manager will oversee caregiver engagement, lead community events, and collaborate with team members to enhance support for families while ensuring a trauma-informed approach.
ParentingService Industry
Responsibilities
Maintains regular contact with assigned caregiver caseload (weekly/monthly) based on family need and case plan
Completes caregiver engagements, follows up timely and consistently, and documents interactions
Supports the re-engagement of older or less active caregivers in collaboration with the Family Engagement Assistant (FEA)
Coaches mentors in effective caregiver communication techniques and relational strategies
Applies a relational lens to event design, prioritizing inclusion and shared power, and assists in identifying relevant topics based on caregiver feedback and current needs
Co-facilitates parent support groups and events alongside the FED
Takes the lead in event planning and facilitation when the FED is unavailable or as assigned
Accurately documents family contacts and case management notes in the internal data system
Supports data gathering, as well as tracking other grant-required metrics
Manages a small working budget and maintains detailed logs
Serves as a trained backup for the FED during caregiver intake and enrollment processes
Participates actively in team meetings, staff development and family engagement trainings, occasionally leading in the absence of the FED
Brings relational insights and updates from the field to inform team strategy
Takes lead in joint and group supervision meetings for assigned supervisees in partnership with Program Directors or Managers
Elevates systemic family concerns to the FED
Maintains and deepens relationships with local service providers and agencies and attends community resource meetings as needed- Collaborates closely with all program staff to support family referrals and wraparound care
Qualification
Required
Bachelor's degree required
Minimum 4–5 years of experience in family support, youth development, or community engagement
At least 2 years of supervisory experience, preferably within a nonprofit or educational setting
Strong understanding of the Strengthening Families Framework and 2Gen approaches
Experience managing community partnerships and coordinating events
Proven track record in using relational, trauma-informed practices with diverse families
Ability to work evenings/weekends as needed and manage flexible scheduling
Strong written and verbal communication skills
Proficient in Microsoft Office Suite and data tracking systems
Preferred
Master's degree in Social Work, Psychology, Education, or related field preferred
Bilingual (Spanish/English) preferred
Benefits
Generous vacation and sick leave policy
Quarterly reset days
12 paid holidays
Summer half days
Annual winter recess during the last week of December
Medical benefits (including vision and dental)
401k retirement plan
Ongoing professional development opportunities
Optional plans, at employee expense, which include medical coverage for dependents, EAP, Flexible Spending Accounts, supplemental life insurance, pet insurance, and more
Company
Friends LA
Friends of the Children—Los Angeles (Friends L.A.) is making a meaningful difference by impacting generational change and empowering youth who are facing the greatest obstacles through relationships with professional mentors – 12+ year commitment – no matter what.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ERK FoundationUmpqua Bank Charitable Foundation
2025-09-03Grant
2023-06-12Grant
Leadership Team
Sana Ahmed
Director of Community Partnerships
Company data provided by crunchbase