Illumio · 3 days ago
Staff Technical Account Manager
Sunnyvale, CA
Full-time
Hybrid
Senior Level, Lead/Staff
5+ years expIllumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. The Staff Technical Account Manager will establish long-term relationships with clients, provide project leadership for cybersecurity initiatives, and serve as an advisory resource for best practices in adopting Illumio’s solutions.
Cloud SecurityCyber SecurityData CenterSaaSSecurity
Responsibilities
Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results
Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives
Lead and drive challenging requests across simultaneous client engagements
Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements
Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions
Perform health checks, document findings, and provide best-practice recommendations
Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion
Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience
Collect metrics and develop reports that illustrate project health and progress
TRAVEL: Although this is a home-office based position, applicants must be able to travel 30% for customer visits. Additional travel for training and conferences may also be required throughout the year
Qualification
Required
Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices
A solid technical background in advanced security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred
Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with security practitioners, architects and executives
Experience deploying enterprise security solutions
Fast learner with the ability to explain complex technical concepts to a variety of audiences
Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels
Be effective working independently and in a team setting
5-10 years of experience supporting SaaS enterprise software
TRAVEL: Although this is a home-office based position, applicants must be able to travel 30% for customer visits. Additional travel for training and conferences may also be required throughout the year
Preferred
Bachelor's degree in engineering or science
Knowledge of networking concepts such as: Routers, switches, load balancers, and security solutions from a variety of vendors
Experience with integrating heterogeneous security environments
Familiarity with SIEM and SOAR in enterprise customer environments
Strong organizational skills with the ability to handle multiple client
Company
Illumio
Illumio, the breach containment leader
501-1000 employees
H1B Sponsorship
Illumio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (26)
2023 (21)
2022 (12)
2021 (19)
2020 (24)
Funding
Current Stage
Late StageTotal Funding
$557.5MKey Investors
Thoma BravoJ.P. Morgan Asset ManagementGeneral Catalyst
2021-06-23Series F· $225M
2019-02-07Series E· $65M
2017-06-07Series D· $125M
Leadership Team
Andrew Rubin
CEO & Founder
Anup Singh
Chief Financial Officer
Recent News
2025-12-19
Best Endpoint Protection Security (EPP) Tools, Software, Solutions & Vendors
2025-12-19
2025-12-15
Company data provided by crunchbase