KNAPP · 20 hours ago
Maintenance Operations Manager
Kennesaw, GA
Full-time
Hybrid
Mid, Senior Level
5+ years expKNAPP is a global provider of intelligent automation solutions for intralogistics and manufacturing. The Maintenance Operations Manager is responsible for overseeing daily operations, ensuring service quality and efficiency, and managing client relationships while optimizing operational workflows and compliance with contractual obligations.
Education
Responsibilities
Manage and coordinate on-site service operations for multiple client businesses across various industries
Ensure timely and efficient execution of service contracts while maintaining high-quality standards
Develop and implement operational policies, workflows, and best practices to improve service efficiency
Monitor real-time operational data and service performance metrics to identify areas for improvement
Serve as the primary point of contact for client businesses, addressing concerns and ensuring satisfaction
Conduct regular site visits and performance evaluations to ensure service effectiveness
Collaborate with clients to customize solutions, improve service delivery, and identify expansion opportunities
Handle escalations and implement corrective action plans to resolve service-related issues
Supervise and support on-site resident service teams, ensuring proper staffing and role allocation
Conduct training programs to upskill employees and align them with service standards
Set performance goals and conduct regular evaluations to ensure accountability and excellence
Foster a culture of teamwork, efficiency, and customer-centric service
Ensure all services comply with industry regulations, safety standards, and contractual obligations
Implement quality assurance programs and conduct periodic audits to maintain service excellence
Address any operational risks, safety concerns, or compliance issues proactively
Oversee budget allocation, cost control, and financial performance of on-site operations
Optimize resource usage to maintain profitability while delivering high-quality services
Track operational expenses and prepare reports for financial forecasting
Identify inefficiencies and recommend innovative solutions to enhance service delivery
Leverage technology and analytics to streamline operations and reporting
Work with the sales and business development teams to expand resident service contracts
Qualification
Required
Bachelor's degree in related field or equivalent combination of education and work experience
5+ years directly managing a team
Excellent communication skills both written and verbal
Demonstrated knowledge of KNAPP and third-party products
Professional questioning and listening skills
Strong attention to detail
Ability to work well under pressure
Travel required up to 35%
Authorization to work in the U.S
Passport or ability to obtain passport
Professional office etiquette is required at all times
Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada)
Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50 pounds
Benefits
Health, dental, vision, life insurance
Flexible Spending Accounts
Short & Long Term Disability
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Subsidized food delivery
Monthly celebrations
Quarterly employee events
Corporate Social Responsibility including recycling, sustainability and volunteering
Company
KNAPP
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5001-10000 employees
H1B Sponsorship
KNAPP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (4)
2023 (7)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageRecent News
Global Cosmetics News
2025-10-31
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