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State of Indiana · 14 hours ago

Program Coordinator

Indianapolis, IN

Full-time

Onsite

New Grad, Entry Level

$34K/yr - $34K/yr

The State of Indiana is one of the largest employers in the state, offering a range of opportunities across various agencies. The Program Coordinator role within the Department of Child Services focuses on locating absent parents to establish and enforce child support orders, providing customer service to non-custodial parents and collaborating with various agencies.

GovernmentInformation ServicesOnline Portals

Responsibilities

Update custodial parents' and non-custodial parents' information in ISETS. This may include updating the non-custodial employer and addresses information in the database

Use resources such as Panoptic, Justice Xchange, Bureau Motor Vehicle, Accurint, Federal Case Registry, and Federal Parent Locate Service Portal to collect information

Recieve locate requests for the Title IV-D staff, out -of-state child support offices, as well as Child Support Bureau staffs. All locate functions are used to establish and enforce child support orders

Research the various error reports to correct ISETS information. These reports display possible participant Social Security Number and Date of Birth errors in ISETS and research is completed to correct invalid information as needed

Conduct locate searches for undistributed collecitons that are due to custodial parents and/non-custodial parents. These include Stale dated warrants, return warrants, and child support warrants

Research the weekly WEAAD485 (Vehicle Lien Release) report. Report is researched to identify the location of the correct title for the individual identified on the report. Retrieve titles from cabinets, generate Title Release Letters, input "SENT" date of titles released into ISETS. Update the system with NCP's address information as needed

Answer telephone inquiries and return phone calls from NCPs, county workers, automobile dealerships, insurance companies, etc. Calls are handled knowledgeably and courteously

Work incoming mail appropriately and timely. Mail includes incoming titles, mechanic lien notices, and miscellaneous items

Respond to e-mails located in the INCEUBMVLIENS mailbox

Provide customer service to lobby visitors immediately, as needed

Receive titles from BMV, update the Received Date in ISETS and file titles in storage cabinet

Qualification

Customer service skillsOrganizational skillsComputer literateVerbal communicationWritten communicationDetail orientedConfidentialityWork under pressure