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Bonterra · 2 days ago

EA-Client Support Specialist I

United States

Full-time

Remote

Entry Level

$59K/yr - $59K/yr

2+ years exp

Bonterra, through its NGP VAN platform, supports democratic and progressive causes by providing innovative technology solutions. The EA-Client Support Specialist I will assist clients by offering exceptional customer service and training to ensure they can effectively use the tools provided for their campaigns.

Information TechnologySoftware

No H1B

Responsibilities

Serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using our tools

Conduct web-based training and get new customers up and running with our tools

Qualification

NGP8EveryActionVANComplianceFundraisingCustomer relationsTrainingCommunication skillsProblem-solvingDetail-oriented

Required

You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help

At least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits

You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization

You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn

You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic

You're detail-oriented, great at following up and don't let things slip through the cracks