Apex Systems · 1 week ago
Jira Service Management Architect
Houston, TX
Contract
Hybrid
Senior Level
$105/hr - $121/hrApex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a Jira Service Management Architect to lead the design and implementation of a new JSM platform for the Operational Technology department, focusing on building service workflows, asset integrations, and governance structures to support large-scale OT operations.
Human ResourcesInformation TechnologyRecruiting
Responsibilities
Stand up a new Jira Service Management platform for the OT department from the ground up
Architect scalable service workflows, request types, SLAs, queues, and automation rules
Design integrations between JSM and OT asset systems to support devices and assets
Establish governance, naming conventions, and configuration standards for long‑term maintainability
Translate OT operational needs into service management processes and JSM configurations
Implement ITIL‑aligned processes (Incident, Change, Problem, Service Request) tailored to OT environments
Ensure the solution supports reliability, uptime, and safety requirements unique to OT systems
Deliver a successful pilot that becomes the model for future OT implementations
Document lessons learned, best practices, and repeatable patterns for scaling across new groups
Provide post‑go‑live support and help transition the platform into steady‑state operations
Work closely with OT leadership, engineering teams, and service owners to gather requirements
Partner with internal technical leads (including Abhishek) throughout design and review cycles
Conduct workshops, demos, and training sessions for OT users and support teams
Qualification
Required
Strong hands-on experience as a Jira Service Management Architect or Specialist
Proven experience implementing service management in OT, industrial, manufacturing, utilities, or critical infrastructure environments
Expertise in JSM configuration: workflows, automation, SLAs, queues, portals, Assets/CMDB
Experience integrating JSM with large-scale asset systems (50k+ devices)
Understanding of ITIL processes and how they adapt to OT operational constraints
Ability to stand up new platforms for new groups with minimal oversight
Strong communication skills and ability to work with both technical and non-technical stakeholders
Preferred
Experience with Atlassian Assets (CMDB) in OT contexts
Background in OT cybersecurity, industrial control systems, or plant operations
Atlassian certifications (ACP-420, ACP-520, etc.)
Experience supporting long-term platform operations after initial implementation
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Certification prep and a library of technical and leadership courses/books/seminars
Certification discounts and other perks to associations that include CompTIA and IIBA
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
Founded in 1995
1001-5000 employees
H1B Sponsorship
Apex Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (21)
2023 (35)
2022 (26)
2021 (29)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
Company data provided by crunchbase