Tekion Corp · 2 days ago
Customer Success Manager (Growth)
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$81K/yr - $135K/yr
5+ years expTekion Corp is positively disrupting the automotive industry with its innovative cloud-native automotive platform. The Customer Success Manager (CSM) in the Growth Stage is responsible for developing trusting relationships with dealer customers, ensuring they adopt Tekion's solutions effectively and see measurable impacts on their revenue.
Artificial Intelligence (AI)AutomotiveBig DataMachine LearningManagement Information SystemsSoftware
No H1B
Responsibilities
Developing and managing all assigned dealer customer portfolios that have been onboarding on Tekion products
Handling dealer inquiries and communications
Analyzing customer data to improve the experience
Evaluating and improving tutorials and support infrastructure
Mediating between dealer contacts and internal teams
Resolving customer requests and concerns through cross-functional partnership
Recommending solutions or products to enhance dealership operations
Anticipating customer needs based on product roadmap or projects
Demonstrating value internally and externally to promote growth and retention
Qualification
Required
5 PLUS YEARS OF DEALERSHIP OR WORKING WITH AUTOMOTIVE SOFTWARE IS REQUIRED
Experience in customer success and/or post sales delivery and enablement experience
Automotive experience of 5 plus years in dealership and or automotive software is required
Superb communication and interpersonal skills
Adaptable and quick to absorb and apply new information
Strategic thinker who embraces frequent change
Experience in customer-facing or customer service roles
Understanding of Customer Success methodologies
Highly organized, detail-oriented, and self-motivated
Ability to travel up to 50% for onsite dealership visits and events
Demonstrated problem-solving and critical thinking skills with a results-oriented mindset
Strong time management and organizational skills with high attention to detail
High levels of integrity, autonomy, and self-motivation with the ability to break down barriers to success
Strong communication (written and verbal) skills to both external and internal audiences
Preferred
Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc
Experience with CRM systems such as Salesforce
Strong familiarity with BI tools such as Tableau, Looker, PowerBI preferred
Experience with the ARC platform
Strong communication and coaching skills
Deep product knowledge and ability to translate technical workflows into business value
Analytical mindset for interpreting performance data
Collaborative and adaptable in a fast-paced environment
Results-oriented with a focus on retention, adoption, and advocacy
Highly organized and process-driven with attention to detail
Benefits
Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development
Company
Tekion Corp
Tekion is redefining automotive retail with an end-to-end, AI-native platform purpose-built for the industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$635.1MKey Investors
Dragoneer Investment GroupAdvent InternationalBMW i Ventures
2024-07-16Private Equity· $200M
2021-10-05Series D· $250M
2020-10-21Series C· $150M
Leadership Team
Jay Vijayan
Founder and CEO
Guru Sankararaman
Co-founder and Chief Operating Officer
Recent News
Company data provided by crunchbase