Fidelity Investments · 10 hours ago
IT - System Analyst
Westlake, TX
Full-time
Hybrid
New Grad, Entry LevelFidelity Investments is looking to launch technology careers with their team. As an early career technologist, you will work on impactful projects including analyzing contact center routing rules and developing AI data models to enhance customer experience.
Asset ManagementFinanceFinancial ServicesRetirementWealth Management
No H1B
Responsibilities
Help untangle 20K + routing rules that steer phone, email, and chat to the right associates as we build a rules intelligence layer as part of our next generation Contact Center
You’ll catalog current rules, design a simplification framework and proposal, and prototype an AI data model to translate rules to the next platform
You’ll get hands on with Amazon MemoryDB, OpenSearch, and Bedrock and drive measurable impact by cutting rule volume, accelerating business changes and improving customer experience
Qualification
Required
Degree in Information Systems, Analytics or related field
Strong system analysis capabilities and problem-solving skills
Familiarity with XML development
AI/ML mindset and willingness to learn emerging technologies
Company
Fidelity Investments
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve.
Founded in 1946
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$152.82MKey Investors
Apple
2020-12-28Secondary Market· $2.5M
2018-01-14Secondary Market· $1M
2017-05-03Secondary Market· $12.5M
Leadership Team
Abigail Johnson
Chairman & CEO
Jeanmarie Ward
Senior Vice President of Architecture
Recent News
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2026-01-11
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