ServiceNow · 8 hours ago
Senior Process Engineer - Cloud Infrastructure
Santa Clara, CA
Full-time
Onsite
Senior Level
$128K/yr - $217K/yr
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Senior Process Engineer to drive Operational Excellence initiatives across Global Cloud Operations. The role involves designing and implementing processes for efficiency, supporting service transitions, and enabling data-driven decisions to enhance productivity and customer experience.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead Process Optimization: Design and implement end-to-end processes that improve efficiency and reduce operational risk across engineering and operations
Drive OKR Alignment: Translate organizational objectives into measurable outcomes; track and report progress using dashboards and KPIs
Operationalize Change: Support service transitions, release management, and compliance initiatives with structured frameworks and governance
Enable Data-Driven Decisions: Use analytics to identify bottlenecks, quantify waste, and propose improvements that deliver tangible business value
Champion Cross-Functional Engagement: Facilitate workshops, manage intake processes, and coordinate dependencies across multiple teams
Governance & Reporting: Maintain data hygiene, enforce process standards, and ensure audit readiness for regulated environments
Advance Intelligent Automation: Identify opportunities for AI-driven workflows and implement no-code/low-code solutions to streamline operations and enhance scalability
Qualification
Required
5+ years of experience with a Bachelor's Degree, as a Process Engineer in Cloud or Data Center environments OR 3+ years with a Master's Degree
Proven experience in program/project management and process improvement with AI Solutions
Knowledge of Cloud Infrastructure, Data Center Operations, and process mapping tools like Miro, Lucid charts etc
Understanding of AI workflow automation, ITIL, ServiceNow, and operational governance
Experience with no-code/low-code platforms and ability to design and deploy automation solutions
Ability to identify and implement AI-driven enhancements across business processes
Proficient in using data analytics for decisions and KPI tracking
Proficiency in lean methodology and continuous improvement frameworks
Ability to apply statistical analysis and process optimization techniques
Experience designing scalable processes in complex or regulated environments
Change management and service transition knowledge
Ability to lead cross-functional workshops and build stakeholder consensus
Effective communicator with both technical and non-technical audiences
Ability to manage organizational change and ensure adoption of new processes
Experienced with OKRs and aligning tasks with business goals
Skilled in prioritizing initiatives considering impact, risk, and resources
Strong problem-solving mindset with a focus on reducing operational inefficiencies
Preferred
Certification preferred (Green Belt or Black Belt)
Certifications in ITIL, Lean Six Sigma, Kaizen Leader or Project Management preferred
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase