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Morgan Stanley · 12 hours ago

Senior UX Designer - Vice President

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$110K/yr - $190K/yr

7+ years exp

Morgan Stanley is a leading global financial firm that provides a unified digital experience through its Wealth Management Platforms. They are seeking a Senior UX Designer to enhance digital experiences for clients and improve productivity for contact center users by driving user-centered design solutions.

Asset ManagementFinanceFinancial ServicesLending

Responsibilities

Sit on cross-functional teams, working with product management, business analysts, and development to translate strategic goals and user insights into impactful design solutions

Partner with product and development teams to define the vision and strategy to set the bar for quality standards

Drive intuitive and efficient UX design solutions that boost contact center users’ productivity and reduce turnaround times

Ensure thoughtful, user-centered experiences as we migrate from legacy systems to Salesforce

Collaborate closely with our research team to synthesize qualitative and quantitative data and make value-driven design decisions which reflect the business goals and vision

Design holistic and cohesive solutions that integrate seamlessly into our Wealth Management product ecosystem

Create and present a variety of design deliverables (sketches, wireframes, user flows and various visual representations) in a way that engenders confidence in you and your solutions within the team and the greater organization

Balance user needs, business goals, and technical constraints within the context of CRM platform capabilities

Mentor and guide junior designers, fostering a high standard of UX craft and collaboration across the team

Qualification

UX DesignUser ResearchFigmaCRM DesignJiraCollaborationMentoringActive ListeningProblem Solving

Required

An outstanding portfolio that demonstrates how you have created experiences that reflect business and user needs

Minimum of 7-8 years of experience as a UX lead as a key contributor to the success of products that have launched

Mastery of strategic, hard, and soft UX skills

Bachelor's degree in design or related field; master's degree is a plus

Fluency in Figma and Jira

Experience designing intuitive CRM interfaces that enhance user experience and drive customer engagement

Proven ability to conduct user research, design wireframes and prototypes, and collaborate with cross-functional teams to deliver seamless CRM solutions

Ability to fully utilize and work with less skilled designers

Thrive in a collaborative, explorative environment and value being on a diverse team that you can bounce ideas off of, get critical feedback from, and unite to mature design thinking in a large organization

Practice active listening and contribute to group situations (brainstorms, audits, critiques, whiteboard sessions, etc.)

High tolerance for projects with ambiguity and the ability to set the direction for undefined, complex projects

Resilient in the face of obstacles

Relentless desire to validate assumptions and uncover problem root causes by testing, learning, and iterating

Constantly seek opportunities to evangelize and promote design thinking in a large organization

Manage multiple priorities with tight timelines

Willing to roll up your sleeves and do hands-on work

Glean insights from data and incorporate them into design solutions