Cornerstone Homes - VA · 1 day ago
Closing Coordinator and Warranty Administrator
Richmond, VA
Full-time
Hybrid
Mid Level
$60K/yr - $60K/yr
3+ years expCornerstone Homes is dedicated to designing and building thoughtfully crafted communities for active adults, and they are seeking a Closing Coordinator & Warranty Administrator. In this hybrid role, you will be the central point of contact for homeowners, lenders, and internal departments, ensuring a smooth transition from contract to closing while providing exceptional care throughout the warranty process.
Civil EngineeringConstructionProperty DevelopmentResidential
Responsibilities
Notify homebuyers of New Home Orientation and Closing dates at least 30 days in advance
Set expectations, educate buyers on the process, and provide clear, supportive communication to reduce stress and increase confidence
Serve as the primary liaison for buyers, lenders, and internal teams to ensure all closing requirements are met
Provide accurate project and community information to lenders to support timely loan approval and closing
Be a trusted, steady resource who guides purchasers through every step of their home-closing journey
Input all New Home Orientation, 45-day, and 11-month warranty requests into Mark Systems to maintain accurate, permanent records of homeowner items
Track and close warranty items, ensuring completed items are properly documented and filed
Provide homeowners with updated warranty status reports whenever changes occur to keep communication transparent
Create and distribute weekly Warranty Department reports for team review and planning
Maintain accurate Sales Status Reports for each community
Provide actual vs. budget sales reporting weekly to the Director of Sales & Marketing
Manage contract files for accuracy and completeness and track outstanding items
Oversee Earnest Money and Option Down Payments, ensuring timely processing with accounting
Maintain scheduled settlement dates in Mark Systems for accurate companywide reporting
Qualification
Required
Bachelor's degree in business, marketing, or related field — or equivalent experience
3+ years in sales support, customer service, or homebuilding/real estate preferred
Strong understanding of contracts, sales processes, and homebuilding or real estate procedures
Excellent communication skills — warm, professional, and proactive
Exceptional organizational skills with the ability to manage multiple timelines and stakeholders
Confident problem-solver who remains calm and customer-focused
Proficient with Microsoft Office; experience with Mark Systems is a plus
A passion for providing exceptional service and contributing to a high-performing team
Preferred
3+ years in sales support, customer service, or homebuilding/real estate preferred
Experience with Mark Systems is a plus
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Profit sharing
Company
Cornerstone Homes - VA
Cornerstone Homes provides high quality and affordable single-story homes in landscaped, maintenance-free communities.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase