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Alila Hotels · 17 hours ago

Private Culinary Event & Experiences Manager

Napa, CA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Alila Hotels is a Forbes 4-Star luxury resort in Napa Valley, seeking a Private Culinary Events & Experiences Manager passionate about creating memorable gatherings. This role involves leading the Events Department to ensure exceptional service and seamless execution of private culinary events, enhancing guest satisfaction and operational excellence.

HotelResorts

Responsibilities

Lead, coach, and inspire the Events team, including captains, service professionals, and support staff, fostering a culture of excellence, accountability, and engagement

Support hiring, onboarding, training, development, and performance management to ensure consistent delivery of luxury service standards

Maintain a positive, high-energy, and professional presence as a visible leader within the operation

Oversee the execution of all private culinary events, including intimate dinners, celebrations, meetings, and bespoke experiences

Ensure accurate review, communication, and execution of Banquet Event Orders (BEOs) across all departments

Collaborate with Culinary leadership and Director of F&B to ensure food, wine, and service standards are met and exceeded

Proactively plan staffing, equipment, and setup needs to support flawless event execution

Champion Forbes service standards and Alila brand expectations in every guest interaction

Drive exceptional results on Meeting Planner and guest satisfaction surveys

Act as a point of escalation to resolve guest concerns with professionalism and care

Manage short- and long-term event operations in front of house environments

Support administrative functions including payroll, scheduling, reporting, forecasting, inventory management, and point-of-sale procedures

Maintain financial awareness of labor, equipment, and event-related costs in partnership with F&B leadership

Qualification

Forbes service standardsEvent operationsLeadership experienceFinancial acumenServSafe certificationResponsible Beverage certificationOrganizational acumenCommunication skillsInterpersonal skillsProblem-solving skills