TrueDialog · 4 days ago
Senior Product Manager - Messaging and Communications Platform
United States
Full-time
Remote
Senior Level
6+ years expTrueDialog is a Communications Platform-as-a-Service (CPaaS) company that offers an enterprise-grade SMS messaging platform designed for businesses of all sizes. They are seeking a Senior Product Manager to contribute to the vision, strategy, development, and execution of their communications platform, ensuring product excellence and innovation to meet the needs of enterprise customers.
Computer Software
Responsibilities
Product Operations Leadership
Collaborates with the leadership team to capture product vision and strategy and produce company-wide associated work products
Work with the CTO and Product Owners to manage the product roadmap, aligned with company goals and market trends
Identify opportunities for innovation in messaging workflows, integrations, and compliance-driven features
Partner with the CTO to align product initiatives with technical architecture and scalability plans
Work with leadership to ensure all new feature requests are based on quantified business cases such as revenue improvement, retention improvement, or competitive parity
Execution & Delivery
Work closely with the tech team to deliver high-quality product releases
Establish KPIs and success metrics to measure product adoption, customer satisfaction, and revenue impact, in coordination with customer success, marketing and finance
Drive prioritization and resource allocation across competing initiatives
Customer & Market Insight
Engage with customers, partners, and industry stakeholders to gather insights and translate them into product requirements
Monitor competitive landscape and regulatory changes (e.g., carrier rules, TCPA, potentially GDPR with future expansion) to ensure compliance and differentiation
Leadership & Collaboration
Work closely with product managers/owners and foster a culture of accountability, innovation, and operational excellence
Serve as a product voice in executive discussions, providing clear updates and strategic recommendations
Collaborate closely with engineering leadership to balance speed, scalability, and compliance
Collaborate with a team of product owners, ensuring alignment across product lines and team efficiency
Actively learn and understand each product owner's area of expertise to foster collaboration and cross-domain innovation
Build a unified product culture that values knowledge-sharing and collective accountability
Marketing Partnership
Work with the Marketing team to translate technical features into clear, non-technical product descriptions and highlight business value, for campaigns, collateral, and customer communications
Ensure product positioning resonates with diverse audiences, from technical buyers to business decision-makers
Documentation & Knowledge Management
Develop and maintain comprehensive product documentation, including feature specifications, release notes, and compliance updates
Identify areas requiring updates and ensure documentation remains accurate, accessible, and aligned with regulatory standards
Qualification
Required
Proven experience (6+ years) in product management, ideally at communications, SaaS, or messaging platform start-up or earlier stage founder-led companies
Strong understanding of SMS/MMS technologies, carrier ecosystems, APIs, and compliance frameworks. Knowledge of RCS a plus
Demonstrated ability to translate technical concepts into successful business outcomes for diverse audiences
Track record of leading cross-functional teams and delivering products at-scale
Excellent communication, stakeholder management, and executive presentation skills. The ideal candidate can effectively translate highly technical concepts into valuable content for the marketing and sales teams
Analytical mindset with experience in data-driven decision-making and customer-centric product design
Adept at navigating complexity, rapid decision cycles and evolving priorities
Proven ability to translate founder intent into executable product plans while balancing structure, delivery discipline, and business outcomes
Proactive, independently goal-driven, high integrity, highly organized
Negotiation skills, particularly in reconciling diverse perspectives in the organization
Advanced experience with Jira & Confluence and other products in the Atlassian ecosystem
Preferred
Experience with US and Canadian messaging regulations (e.g., TCPA, carrier compliance)
Background in enterprise SaaS or B2B communications platforms
Familiarity with cloud infrastructure (Azure, AWS) and API-first product design
Prior experience with CRMs such as Salesforce, HubSpot, Microsoft Dynamics
Master's in Product Management (MPM) or advanced degree in technology, business, or related field
Prior product leadership experience and certifications
Benefits
Dynamic Work Environment: Join a passionate team in a fast-growing company with a strong product foundation, proven financials, and ambitious growth plans. This is an opportunity to shape the future of enterprise SMS communications in a high-growth environment including direct collaboration with the CTO and executive leadership team.
Competitive Compensation: Attractive salary and benefits package in a remote company, including 70% of employee health benefits paid, 401k, strong PTO, and professional development opportunities
Growth Opportunities: Be a key player in a market that is poised for exponential growth, and scale-up environment where your insights and leadership will directly impact the company's future
Innovative Culture: Work in a collaborative culture of innovation, compliance, excellence, and customer impact. This is a forward-thinking setting that values innovation, creativity, and data-driven decision-making with a strong team and proven Executive team
Company
TrueDialog
We are an innovative Austin-based communications-as-a-service company that builds technology to power scalable, personalized messaging solutions for enterprise businesses and educational & non-profit institutions.
11-50 employees
Funding
Current Stage
Early StageRecent News
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