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CKE Restaurants, Inc. · 1 day ago

Director of Field Operations (supporting Charleston, SC)

South Carolina, United States

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

CKE Restaurants, Inc. is looking for a Director of Field Operations to be a critical part of their Field Operations team. This role will involve leading a team of district managers, driving operational improvements, and ensuring compliance with laws while delivering superior customer experiences across multiple restaurants.

Food DeliveryRestaurantsSnack Food

Responsibilities

Develop, manage, and lead a team of district managers to achieve regional brand success as defined by periodic, quarterly, and annual performance targets. Includes training and motivating the team, providing employees with the knowledge and skills to be a resource for restaurant employees as they offer a superior customer experience for restaurant guests

Drive sustainable and continuous improvement in restaurant-level performance as measured by the operations scorecard metrics (QA/OA assessment, Customer Satisfaction, Training Compliance, Speed of Service, etc.) and financial performance targets (Same Store Sales, EBITDA, transaction counts, etc.)

Plan for and implement transformational improvements to operations that will create a superior customer experience

Develop, implement, and achieve ambitious but realistic business development goals for the assigned area

Develop and maintain successful working relationships with key CKE team members, including those at the Restaurant Support Center, to act as an advocate for the needs of the restaurants and employees you support

Ensure compliance with all federal, state, and local laws including but not limited to employment-related legislation and health and safety regulations

Qualification

Multi-unit operations experienceQSR industry experienceCollaborative leadershipCritical thinkingEffective communicationTeam developmentEntrepreneurial approachCommitment to integrityCreative problem solving