Engagement Manager jobs in United States
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FurtherAI ยท 3 days ago

Engagement Manager

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level

FurtherAI is seeking its first Engagement Manager to onboard and support customers while ensuring their success with AI Teammates. This role involves direct customer communication, managing a portfolio of accounts, and collaborating with founders and engineers to enhance the product based on customer feedback.

Computer Software

Responsibilities

Own customer onboarding, training, and achievement of early success milestones
Manage a portfolio of customer accounts to drive satisfaction, retention, and upsell opportunities
Conduct QBRs and regular check-ins to identify needs and proactively address churn risks
Translate customer feedback into product enhancements
Escalate and resolve technical issues in close partnership with engineering and founders
Develop and refine internal CS processes, playbooks, and reporting systems
Lead hands-on daily customer communications and operational responsibilities
Contribute to documentation, FAQs, and the knowledge base to support scaling efforts

Qualification

Insurance industry backgroundCustomer implementation experienceProject management skillsEngineering backgroundCustomer communicationGrowth mindset

Required

Willing and able to work 5 days per week in-person in San Francisco
Comfortable with long hours, working in a fast-paced environment
Demonstrated hunger and growth mindset
Insurance industry background required

Preferred

Experience in customer implementation
Engineering background or a strong understanding of technology (especially valuable if paired with implementation experience)
Ability to successfully manage and grow a portfolio of customer accounts
Strong project management skills; capable of driving and coordinating complex customer engagements

Company

FurtherAI

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FurtherAI is a domain-specific AI for the insurance industry.
dateFounded in 2023
location
San Francisco, California, US
people-size51-200 employees
web-link
https://furtherai.com

Funding

Current Stage
Growth Stage

Recent News

Benzinga.com
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2025-10-12
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Company data provided by crunchbase