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Sequel.io · 2 days ago

CSM / Account Manager

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $150K/yr

3+ years exp

Sequel.io is a challenger MarTech company helping modern marketing teams drive deeper engagement and measurable revenue impact. They are seeking a Customer Success Manager / Account Manager to manage customer relationships, ensuring successful onboarding and ongoing support while driving renewals and expansions.

Digital MarketingEventsInformation TechnologyMedia and EntertainmentSaaSVideo

Responsibilities

Own the Customer Journey - Manage a portfolio of customer accounts to foster long-term partnerships through onboarding, ongoing success and renewal

Identify opportunities for renewals and expansions, driving increased account value through upsells, cross-sells, and long-term customer partnerships

Onboard new Business and Enterprise customers to ensure they are set up for success and track success KPIs

Act as the main point of contact for any customer escalations and provide resolutions in a timely, proactive manner

Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction

Contribute significantly to our product development by working closely with the internal product teams on surfacing customer feedback and use-case value

Build Customer Success Best Practices - Define, develop and deliver playbooks and offerings to encourage adoption, delight our customers and make the company more efficient

Act as the Voice of the Customer - Become the customer advocate and help implement cross-functional initiatives across Sales, Product, and Support

Qualification

Account ManagementCustomer SuccessB2B SaaSRevenue GrowthStrategic ThinkingCustomer ObsessedAnalytical MindsetRelationship BuildingOwnership

Required

3-5+ years of experience in Mid-Market/ Enterprise Account Management or Customer Success

Proven ability to manage renewals, expansions, and long-term customer relationships

Ability to grow and nurture strategic relationships with external stakeholders at the executive level of small and large organizations

Experience gaining a deep understanding of customer's business goals and building strategies to support those outcomes

Customer obsessed: You only hang your hat up when customers get what they came for, and you'll run through brick walls to make that happen

Analytical mindset and non-technical customer skills. Passionate about how the technology works

Act with 100% responsibility for own outcomes as well as the outcomes of the company

Preferred

Experience working in B2B SaaS or Martech is a huge plus

Benefits

Medical, Dental and Vision Insurance: 100% coverage for you and a dependent

401(k) Plan

Stock Options - the perfect time to join Sequel as we get ready for our next phase of growth

PTO:20 days off per year + a generous 7-10 days Winter Company Break + other federal holidays

Generous Parental and Compassionate Leave Policies

Setting you up for success: Best in class technology package to do your best work such as MacBook Pro, Headphones and budget for a workstation setup.

Performance Rewards: We want to see you grow in the role and beyond. As a high growth startup, your career path gets accelerated with great performance and you always have a seat at the table. We encourage your learning with courses and events

Annual IRL Retreats (last year we were in Barcelona!)