TEKsystems · 2 months ago
Customer Service Rep II
United States
Full-time
Remote
Entry Level
$20/hr - $22/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a bilingual Investigator Support Coordinator to support investigative sites in healthcare. The role involves communicating lab results, maintaining database records, and acting as a liaison between internal teams and external clients.
Information Technology
Responsibilities
Communicate lab results, flags, and test cancellations to investigator sites, sponsors, and affiliates
Resolve accession holds and update project teams on delays
Maintain accurate database records and coordinate additional testing needs
Respond to project-related inquiries via phone and email
Track and report metrics, document service failures, and escalate unresolved issues
Act as a liaison between internal teams and external clients
Ensure patient safety and advocate for investigator site needs during process changes
Qualification
Required
High school diploma required
Minimum 2 years of phone-based customer service experience
Must be bilingual in English/Spanish or English/Portuguese
Strong verbal communication, organizational, and problem-solving skills
Ability to multitask and work independently in a fast-paced environment
Preferred
Experience in the pharmaceutical industry is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase