Dexian · 13 hours ago
Bilingual Call center Supervisor
Phoenix, AZ
Contract
Onsite
Mid LevelDexian is seeking a Bilingual Call Center Supervisor to oversee customer service representatives handling inquiries related to U.S. Passports. The role involves providing superior customer service, managing call flow, and ensuring accurate data entry while adhering to established policies and procedures.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Lewis D.
Responsibilities
Provide superior customer service by answering incoming calls in a timely manner
Follow established policies and procedures to respond and route calls appropriately
Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively
Log customer information into a database ensuring data entry is accurate and complete
Access database per customer request for information; use critical thinking skills to perform research to find a solution for the customer’s need and/or concern
Verify and record demographic data with caller and escalate customer issues as appropriate
Provide clear and concise written responses to customer and vendor inquiries or escalate to the responsible resource for resolution
Maintain and improve quality results by adhering to standards and guidelines
Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations
Control the pace and flow of the inquiry/request and manage call time effectively
Follow protocol and apply sensitivity and discretion in handling confidential information
Promote Peckham’s vision, values, and services to all customers and stakeholders
Adhere to organization wide quality standards
Other jobs duties as assigned
Ability to certify in both English and Spanish to be a bilingual agent
Qualification
Required
Customer service orientation
Ability to adapt to new information
Problem-solving skills
Excellent research skills
Flexibility in scheduling
Ability to certify in both English and Spanish to be a bilingual agent
Handle inquiries and requests in a courteous and professional manner
Control the pace and flow of the inquiry/request and manage call time effectively
Follow protocol and apply sensitivity and discretion in handling confidential information
Promote Peckham's vision, values, and services to all customers and stakeholders
Adhere to organization wide quality standards
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase