Zoom · 3 days ago
Senior UX Researcher
San Jose, CA
Full-time
Hybrid
Mid, Senior Level
$124K/yr - $271K/yr
6+ years expZoom is a leading collaboration platform that helps people stay connected. As a Senior UX Researcher, you will drive and scale research initiatives, mentoring teams and ensuring a user-friendly experience across all devices.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Leading high-impact UX research projects, owning end-to-end planning, execution, and synthesis to generate actionable insights for Zoom’s products
Designing and implement research studies, including qualitative, quantitative, and mixed-methods approaches, to ensure a deep understanding of user needs and behaviors
Collaborating with cross-functional teams (designers, engineers, product managers, and accessibility specialists) to align on research goals, share findings, and inform product decisions
Advocating for usability, accessibility, and customer-centric design, translating insights into actionable recommendations that drive product improvements
Developing and maintain research frameworks and best practices, ensuring consistency and high-quality methods across projects and teams
Mentoring team members and cross-functional partners to build research capabilities while communicating findings through clear reports, visualizations, and presentations to inform design and product strategy
Qualification
Required
Hold BS or equivalent experience with 6+ years in UX research, including expertise in scaling research across large organizations
Be proficient in user experience research methods and tools, such as Qualtrics, Tableau, and usertesting.com, with the ability to design and execute studies independently
Have a deep understanding and handling of visual design with a passion for polish and an expert eye for detail—spacing, layout, motion and Structure
Have a proven ability to evaluate and create engaging user experiences that balance functionality and emotional impact, grounded in research insights
Be a skilled systems thinker with deep problem-solving skills, attention to detail, and experience contributing to or maintaining research frameworks and practices
Have excellent communication skills, with the ability to articulate research findings, influence partners, and enable teams using evidence-based UX practices
Benefits
Benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
Help Net Security
2026-01-16
2026-01-13
Company data provided by crunchbase