American Airlines · 15 hours ago
Supervisor, AACU Support Services
Dallas, TX
Full-time
Onsite
Mid LevelAmerican Airlines is a global airline company seeking a Support Services Supervisor to manage daily operations within their Support Services team. The role involves leading and training team members, managing departmental projects, and ensuring compliance with policies and procedures.
AerospaceAutomotiveTransportationTravel
Responsibilities
Manage the daily Support Services operation
Lead, coach, educate, train, and motivate Support Services’ team members
Evaluate daily workload and assign daily tasks as needed, ensuring accuracy and completion of all work
Facilitate and support departmental projects, including recommending initiatives and projects to streamline and automate departmental work
Cross-train employees to perform both imaging and mailroom duties
Maintain current departmental policies and procedures
Assist Manager on departmental annual budget, explaining monthly variances and developing project and capital expenditure recommendations
Perform administrator duties and vendor management oversight for the third-party applications utilized
Perform other duties, as assigned
Receive, sort and distribute incoming mail
Receive incoming deliveries to be delivered throughout the Credit Union
Process outgoing mail and packages
Operate and maintain postage metering system as well as the letter folder/stuffer equipment
Track and log documents, postage and packages using electronic tracking system and computer software
Work directly with all parcel delivery services and assist all Credit Union departments with mail services
Maintain copy paper supply and fulfill branch supply orders
Order the delivery and pickup of documents from off-site storage facility
Prepare documents for imaging
Index documents received electronically or in paper batches
Import and process documents from the network
Process exceptions in the departmental research folders
Index and delete documents from the imaging system
Maintain and adhere to records retention and destruction policies
Clean out backfiles from off-site storage facility
Process returned Visa debit cards
Assist users with document research requests
Sort returned mail
Qualification
Required
High school diploma or GED
Skilled in Microsoft Office software (e.g., Word, Excel, Webex)
Ability to exercise excellent member service skills
Ability to interact professionally with all levels of staff and members
Ability to effectively communicate with all levels of staff, both verbally and written
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to utilize a computer and perform data entry work in an efficient and accurate manner
Ability to coordinate daily work of a team and provide guidance and feedback in a supportive manner
Ability to lift 40 pounds
Ability to sit and/or stand for extended periods of time
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
Preferred
Experience utilizing standard computer applications and performing data-entry with a high degree of accuracy
Previous successful leadership experience
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
Founded in 1930
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
2026-01-14
Dallas Morning News
2026-01-11
The Philadelphia Inquirer
2026-01-09
Company data provided by crunchbase