DoorDash · 2 days ago
Team Lead, Community Defense
Tempe, AZ
Full-time
Onsite
Mid, Senior Level
1+ years expDoorDash is a technology and logistics company focused on empowering local economies. As a Team Lead on the Community Defense Team, you will manage frontline agents ensuring high-quality care for Dashers, while optimizing operational performance and leading a motivated team.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
Coordinate daily workflow assignments within the team and adjust resources to meet service level agreements with the business
Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
Help scale the team and department to keep up with the growth of DoorDash
Qualification
Required
You have a Bachelor's degree or equivalent experience
You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
You increase results, and are constantly evaluating how and whether your team's activities are achieving the desired, measurable impact
You are an owner, always looking for opportunities to better your work product
You are comfortable making tough decisions that balance the trade-off between quality and quantity
You have a mind and talent for process improvement
You have experience in pulling and using data to influence your decisions
Experience with adjudications, case work and government documents
You have knowledge of Salesforce and Excel (can maintain complex spreadsheets)/Google Sheets
Preferred
You have 1+ year or more of people management or team lead experience
You have experience in the trust and safety, compliance, and/or regulatory industries
You have familiarity with working with large, diverse customer support, operations, and sales organizations
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business – Latest Financial & Stock Market News | New York Post
2026-01-16
Crain's New York Business
2026-01-16
2026-01-16
Company data provided by crunchbase