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AAA · 4 hours ago

Smart Home Member Experience Specialist

A3 Smart Home - Tempe, AZ

Full-time

Onsite

Entry Level

1+ years exp

AAA Mountain West Group is dedicated to delivering exceptional service to its members, and they are seeking a Smart Home Member Experience Specialist. This role is responsible for ensuring outstanding member experiences by responding to requests, resolving concerns, and maintaining high service standards.

Business DevelopmentFinanceFinancial ServicesLeisureNon ProfitService IndustryTransportationTravel

Responsibilities

Respond in a timely manner to requests from Members

Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns

Maintain high call quality standards at all times to ensure we are delivering legendary Member experiences

Resolve Member escalations with professionalism

Update member information when necessary

Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions

Qualification

Customer service experienceTechnical aptitudeWindows applicationsBilingual (Spanish)MultitaskingCommunication skillsProblem solvingAttention to detail

Required

Strong written and verbal communication skills

Must have the ability to listen effectively and respond empathetically

Strong desire to help customers

Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

Ability to critically think, creatively problem solve and confidently act

Must possess technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

Must have strong attention to detail skills

Ability to enter data into a database efficiently and accurately

Ability to multitask while providing outstanding customer experience

Must be able to work independently and as part of a team

High school or GED, required

Minimum 1 year of experience in frontline customer sales or service

Preferred

Bilingual preferred (Spanish a plus)

Benefits

401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits – Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program