Resultant · 11 hours ago
Client Success Manager, Google Workspace (Remote in US)
United States
Full-time
Remote
Mid, Senior Level
3+ years expResultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset. The Google Workspace Client Success Manager will manage a portfolio of existing clients, ensuring they realize the full value of their investment through strategic advisory and project delivery oversight.
Management Consulting
No H1B
Responsibilities
Serve as the primary point of contact for a dedicated book of GWS business, fostering long-term "Trusted Advisor" status with IT leaders and C-suite stakeholders
Conduct regular Business Reviews and other purposeful engagements to align GWS capabilities with the client’s evolving business objectives
Partner directly with Google counterparts to ensure short-term and long-term account goals are established and consistently met
Monitor account health metrics (usage, support tickets, sentiment) to proactively mitigate churn risk
Be a key part of a cross-functional team that cares about the broader relationship between the client and Resultant; thinking beyond Google Workspace
Partner with sales leaders and technical advisory specialists to provide a comprehensive advisory experience for our clients
Act as the project lead, and the Customer Engineer, for post-sale service deliveries, ensuring migrations, security audits, and training programs are delivered on schedule and within budget
Partner with the Customer Engineer and Services Delivery team to define project scopes (SOWs) and ensure client expectations match the technical deliverables
Track milestones for new feature rollouts or license expansions, coordinating between the client's internal IT and our Customer Engineers
Drive deep adoption of the GWS suite by partnering with the Customer Engineer to provide best-practice guidance and roadmap updates
Identify gaps in the client’s current setup and recommend GWS features or third-party integrations that solve specific operational friction points
Collaborate with the GWS Customer Engineer to deliver technical workshops or demonstrations that prove value
Own the end-to-end license renewal contracting process, ensuring timely execution and optimized licensing tiers
Identify and qualify cross-sell and up-sell opportunities
Successfully transition leads to GWS sales for closure
Qualification
Required
3-5+ years in Client Success or Account Management within the SaaS/Cloud ecosystem
Google Workspace experience is highly desirable
Proven ability to lead projects, manage timelines, and coordinate cross-functional teams
Strong foundational knowledge of Cloud Collaboration tools and licensing structures
Experience navigating commercial negotiations, renewals, and identifying expansion revenue
Exceptional presentation skills; able to lead meetings with both technical teams and executive leadership
Must be willing to travel as needed (approximately 20%)
Must be legally authorized to work in the United States for any employer without sponsorship
Preferred
Google PM Certification
PMP
CAPM
Benefits
Unlimited vacation
Significant 401k contributions
Several opportunities to develop yourself
Company
Resultant
Resultant is a passionate team of engineers, mathematicians, data analysts, project managers, and business consultants.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Julie Lewis
Chief Financial Officer at Resultant
Kate Gerber
Vice President, Talent
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