Alliant Systems · 1 week ago
Customer Account Manager
Portland, OR
Full-time
Onsite
Mid Level
$31/hr - $34/hr
3+ years expAlliant Systems is a company known for its low turnover and high team member satisfaction. The Customer Account Manager will work within the service department to enhance customer retention and satisfaction, monitor the customer base for new opportunities, and ensure effective communication and collaboration with various teams.
Building MaterialEnergyReal EstateRenewable Energy
No H1B
Responsibilities
Monitor existing customer base for opportunities that result in additional profitable work
Maximize customer retention and satisfaction by forming partnerships & anticipating their needs
Document and follow up on leads, referrals, and additional opportunities
Handle a high volume of email correspondence and communications while coordinating and tracking numerous detail-driven tasks and deliverables
Resolve complaints, problems, provide information to sales and advise Service Manager
Meet and exceed profit margins on contracts, repair sales, and customer retention goals
Meet face to face with existing and new clients
Act as the “go to” person for clients
Review contracts to evaluate compliance and performance, negotiate new terms as needed
Keep management abreast of market conditions and trends affecting industry
Participate in a team atmosphere between sales, management and field operations
Develop and continually improve upon current procedures and practices
Interact and collaborate regularly with other departments to meet organizational goals
Network and gain knowledge regarding potential customers
Perform additional tasks as assigned
Qualification
Required
3+ Years previous account or client management experience
Advanced skills in MS Office products including; Outlook, Word, and Excel
Excellent written and verbal communication skills
Ability to understand and negotiate pricing and contract terms
Experience in preparing quotes/proposals and writing business letters
Solid record of meeting commitments and goals
Collaborative mindset with internal and external customers and teams
Ability to identify opportunities for operational efficiencies; measure, implement, and manage successfully
Desire to be of service to our customers
Strong time management and prioritization skills
High-volume communication management with strong attention to detail and prioritization skills
Ability to build effective relationships with customers, field staff, management and office personnel
Ability to work independently with minimum supervision or in a team atmosphere
History of good employment attendance
Valid license and clean driving record required
Account Management: 2 years (Required)
Customer Service: 2 years (Required)
Ability to Commute: Portland, OR 97209 (Required)
Preferred
A practical understanding of mechanical systems, HVAC/plumbing, or construction trades is a plus
HVAC, Plumbing, or other construction industry: 2 years (Preferred)
Benefits
Medical and dental paid for employee (coverage available for dependents at additional premium)
401k retirement plan with company match
Holiday, vacation, and sick leave compensation
Disability insurance
Employee and dependent life Insurance
Employee Assistance Program for employee and dependents
Flexible Spending Account
Transportation Program
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Alliant Systems
Alliant Systems is a construction company that offers tenant improvement and energy services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nate Suva
Senior Project Manager/Partner
Sean Fogli
Senior Partner-Service
Company data provided by crunchbase